Jacqueline Flood
Albany,NY
Summary
Experienced Health Information Associate, proficient in managing confidential medical records and ensuring compliance with HIPAA regulations. Demonstrates exceptional organizational skills, focusing on improving data entry processes and maintaining accurate patient information. Adept at learning new software quickly and contributing to team success through effective communication and problem-solving.
Overview
34
34
years of professional experience
Work History
Health Information Associate
Whitney M. Young, Jr. Health Center
Albany, New York
08.2024 - 10.2024
- Ensured that all releases of confidential medical information complied with HIPAA regulations.
- Developed processes to enhance efficiency and accuracy in entering data into Electronic Health Record (EHR) systems.
- Reviewed patient records to verify the accuracy and completeness of medical information.
- Conducted data entry in electronic health record systems, ensuring that all entries were accurate and up-to-date.
- Scanned documents into the electronic health record system to guarantee the availability of complete patient information.
- Answered incoming calls from patients and other departments regarding inquiries related to health information services.
- Researched requests from outside agencies for the release of confidential medical information.
- Worked quickly, efficiently, and accurately to process documentation and complete projects.
- Managed daily documents by inputting, organizing, and maintaining them within the EHR system.
- Maintained positive working relationships with fellow staff and management.
- Responded to questions and fulfilled requests with friendly, knowledgeable service.
- Entered patient insurance, demographic, and health information into the software, confirming the records' accuracy.
- Carefully proofread documents to ensure the accuracy and completeness of all paperwork.
- Transmitted information or documents to customers via email, mail, or facsimile.
Clerical Associate
Harlem Hospital Center
New York, NY
12.1990 - 03.2010
- Managed filing systems in both electronic and paper formats.
- Answered customer inquiries via phone and email.
- Performed receptionist duties, such as greeting visitors and answering calls.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Answered and directed phone calls to appropriate staff members.
- Utilized office equipment, such as printers, copiers, and fax machines, efficiently.
- Maintained confidentiality of sensitive information and documents.
- Communicated with customers, employees, and vendors to answer questions and address complaints.
- Collected and entered payment data into the system, maintaining complete confidentiality and accuracy.
Education
Some College (No Degree) - Business Administration
Strayer University
Washington, DC06-2027
High School Diploma -
James Monroe High School
The Bronx, NY08-1982
Skills
- Critical thinking abilities
- Strong attention to detail
- Problem-solving capabilities
- Information Protection
- Documentation Management
- Interpersonal Communication
- Information Analysis
- Attention to Detail
- Clerical Functions
- Appointment Scheduling
- Word Processing Software
- Insurance Verification
- Patient data confidentiality
- Insurance Billing
- Teamwork and Collaboration
- Multitasking
- Relationship Building
- Troubleshooting abilities
- Excellent Communication
- Billing Procedures
- Patient Health Information Access
- Office equipment
- Document management
- Proofreading
- Confidentiality
- Filing systems
- Scheduling appointments
- Scheduling
- Call handling
- Mail handling
- Positive attitude
- Filing and data archiving
- Billing and coding
- Insurance eligibility verifications
- Strong problem solver
- Resourceful
- Clerical support
- Strong interpersonal skills
Timeline
Health Information Associate
Whitney M. Young, Jr. Health Center
08.2024 - 10.2024
Clerical Associate
Harlem Hospital Center
12.1990 - 03.2010
Some College (No Degree) - Business Administration
Strayer University
High School Diploma -
James Monroe High School
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