Jacqueline Flores
Boynton Beach,FL
Summary
Detail-oriented professional with a strong dedication to supporting individuals in need. Experienced in leadership roles overseeing daily operations and personnel in a substance abuse treatment center, prioritizing compliance and empathy. Skilled in program coordination, staff training, and fostering a positive workplace environment. Known for systematic organization and meeting deadlines effectively. Ready to contribute expertise to excel as a Facilities Supervisor.
Overview
17
17
years of professional experience
Work History
Director of Operations
Seaside Palm Beach Luxury Treatment
Palm Beach Shores, FL
01.2019 - Current
- Supervised staff to ensure proper completion of assigned tasks.
- Ensured compliance with safety regulations
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Developed emergency preparedness plans
- Maintained environmental compliance and sustainability efforts
- Conducted staff training, evaluations, and provided guidance
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Provided support to other departments as needed to meet organizational goals.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Monitored facility operations to ensure compliance with applicable laws, regulations, and standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Maintained budgeting documents for accurate tracking of expenses.
Recovery Specialist
Villa Tranquil Recovery
Jupiter, FL
03.2018 - 01.2019
- Provided support to individuals in recovery from substance abuse and other mental health issues.
- Performed crisis interventions when necessary to help de-escalate situations involving clients in distress.
- Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
- Coordinated transportation arrangements for clients attending appointments or events related to their recovery process.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
Client Care Coordinator
Lucida Treatment
Lantana, FL
01.2015 - 03.2018
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Supported clients during hospital admissions and discharges.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
Medical Assistant
Thomas Langley Medical Center
Sumterville, FL
07.2007 - 01.2015
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Educated patients about medications, procedures and physician's instructions.
- Collected samples from patients for laboratory testing purposes.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06-1985
Some College (No Degree) - Medical Assisting
Florida Career College
Some College (No Degree) - Phlebotomy
Palm Beach State College
Lake Worth, FLSkills
- Leadership
- Program Management
- Performance monitoring
- Staff Supervision
- Safety oversight
- Scheduling Coordination
- Delegation
- Employee Development
- Client Relations
- Compliance Management
- Problem Solving
- Quality Assurance
- Communication
- Resource Management
- Crisis Management
- CPR Certification
- HIV/AIDS Awareness
- Bilingual English/Spanish
- OSHA Compliance
Languages
Spanish
Native/ Bilingual
Affiliations
- Interior Designing
- Acrylic Painting
- Photography
References
References available upon request.
Timeline
Director of Operations
Seaside Palm Beach Luxury Treatment
01.2019 - Current
Recovery Specialist
Villa Tranquil Recovery
03.2018 - 01.2019
Client Care Coordinator
Lucida Treatment
01.2015 - 03.2018
Medical Assistant
Thomas Langley Medical Center
07.2007 - 01.2015
High School Diploma -
Deerfield Beach High School
Some College (No Degree) - Medical Assisting
Florida Career College
Some College (No Degree) - Phlebotomy
Palm Beach State College
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