Jacqueline Flores
Miami
Summary
Dynamic supervisor with proven leadership at Walmart, enhancing team productivity through effective training and mentoring. Recognized for exceptional customer service and conflict resolution skills, resulting in improved customer satisfaction. Adept at managing workflows and fostering a collaborative environment, ensuring operational excellence and staff engagement.
Overview
9
9
years of professional experience
Work History
Supervisor
Walmart
05.2022 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Server
Mayex Restaurant
03.2020 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
TROC Global
08.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Guatemala Supermarket
01.2016 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Associate Of Business Administration - Marketing Research
Miami Dade College
Miami, FLSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
Walmart
05.2022 - 01.2025
Sales Associate
TROC Global
08.2021 - 02.2022
Server
Mayex Restaurant
03.2020 - 04.2022
Cashier
Guatemala Supermarket
01.2016 - 03.2020
Associate Of Business Administration - Marketing Research
Miami Dade College
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