Jacqueline Flores
Lakewood,CA
Summary
Motivated professional with a blended background in accounts payable, loan processing support, administrative management, and customer service. Recognized for accuracy in financial documentation, strong organizational skills, and effective communication with clients, vendors, and internal teams. Seeking an Accounts Payable or Administrative Finance position where experience in financial workflows, documentation auditing, and cross-department collaboration can support operational and accounting efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Junior Loan Officer
Mortgage Company
Cerritos, California
03.2024 - Current
- Managed loan application files from document gathering to lender submission, ensuring accuracy, proper disclosures, and compliance with underwriting requirements.
- Audited client bank statements, income documentation, identification paperwork, and supporting records to verify financial eligibility.
- Performed administrative tasks, including application updates, status tracking, appointment scheduling, and client follow-up, to support loan officers.
- Communicated with clients to request missing documentation, explain timelines, and answer process-related questions.
- Coordinated with lenders, escrow officers, and real estate agents to ensure timely approvals, complete file packages, and accurate closing documentation.
- Maintained organized loan logs, digital records, and internal reporting for file status, outstanding requirements, and approval progress.
Accounts Payable Clerk
Ray Roberts Realty Inc
02.2022 - 03.2024
- Processed invoices, tracked payment schedules, coded expenses, and maintained accurate ledgers for multiple real estate properties.
- Completed vendor and bank reconciliations, researched variances, and prepared corrective documentation for reporting accuracy.
- Coordinated vendor communication, researched billing discrepancies, and resolved invoice issues to maintain business relationships, and timely processing.
- Assisted with financial reporting, insurance documentation, expense auditing, and internal accounting support.
- Organized digital financial records and supported month-end closing tasks to ensure complete, accurate data.
Personal Assistant and Office Manager
On the Shore Lending
12.2020 - 03.2022
- Gathered financial records and supporting documents for loan files, prepared data entry forms, and verified accuracy prior to submission.
- Managed office operations, document control, phone/email communication, scheduling, and administrative support to improve operational efficiency.
- Audited bank statements, client records, and internal paperwork for accuracy and completeness, ensuring proper documentation for lenders and underwriting teams.
- Supported budgeting, internal reporting, and administrative recordkeeping to assist loan processors and leadership.
- Coordinated internal meetings, events, calendars, and office supply management.
Office Administrator
OC I405 Project
02.2020 - 10.2020
- Managed accounts payable transactions, entered financial data, and processed vendor invoices with supporting documents.
- Provided front-line customer and vendor support by resolving payment questions, gathering documentation, and coordinating with internal departments.
- Prepared reports, forms, spreadsheets, and correspondence with attention to detail and accuracy.
- Maintained digital filing systems, updated project data, and supported documentation compliance for large-scale construction operations.
- Oversaw office supplies, purchasing needs, and day-to-day office coordination to ensure operational continuity.
Customer Service and International Representative
Revolve Clothing
03.2018 - 02.2020
- Handled high call volumes and resolved customer issues quickly, maintaining strong service levels and client satisfaction.
- Retrieved and updated customer records across multiple systems, verifying data and resolving account discrepancies.
- Collaborated with logistics, international operations, and procurement teams to troubleshoot service escalations and documentation needs.
- Tracked trends, escalations, and internal feedback to support service improvements and quality assurance.
- Multitasked across service platforms, digital tools, documentation, and product inquiries with consistent accuracy.
Education
High School -
La Serena High School
Whittier, CaliforniaBusiness Administration -
Long Beach City College
Long Beach, CASkills
- Accounts Payable & Receivables
- Loan File Preparation & Documentation
- Financial Auditing & Reconciliation
- Vendor Communication & Escalation Handling
- Administrative Office Operations
- Bank Records Verification
- Data Entry & Recordkeeping
- Customer Communication & Client Follow-Up
- Microsoft Office (Excel, Word, Outlook)
- General Ledger Support
- Reporting & File Tracking
- Time Management & Prioritization
- Cross-Team Collaboration
Certification
Licensed Cosmetologist, Toni & Guy Hairdressing Academy, 2011
References
Available upon request.
Volunteer Experience
OC Fashion Week, Express Photoshoot, Costa Mesa, CA, 2019
Leadership Experience
- Motivated and inspired team members to unlock their full potential, creating a productive and positive work atmosphere.
- Proficiently addressed and analyzed issues while maintaining a supportive team environment.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Junior Loan Officer
Mortgage Company
03.2024 - Current
Accounts Payable Clerk
Ray Roberts Realty Inc
02.2022 - 03.2024
Personal Assistant and Office Manager
On the Shore Lending
12.2020 - 03.2022
Office Administrator
OC I405 Project
02.2020 - 10.2020
Customer Service and International Representative
Revolve Clothing
03.2018 - 02.2020
High School -
La Serena High School
Business Administration -
Long Beach City College