Jacqueline Floyd
Montgomery,AL
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Committed to providing the best possible support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
UNIT SECRETARY
Jackson Hospital
Montgomery, Alabama
01.2023 - 11.2023
- Answered patient call signals or bells to determine patient needs
- Organized patient records and medical charts in an efficient manner to ensure accuracy of data
- Provided assistance to physicians, nurses and other healthcare personnel with their daily needs
- Assisted in maintaining neatness and cleanliness of the unit at all times
- Operated office equipment such as copiers, fax machines, and scanners efficiently to complete day-to-day tasks quickly
- Demonstrated exceptional customer service skills while interacting with patients, families and staff members
- Developed strong working relationships with colleagues through effective communication skills
- Greeted visitors or callers to handle inquiries and direct to appropriate personnel
- Used computer and job-related software to compile and record medical charts, correspondence, and reports
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies.
PATIENT CARE TECHNICIAN
Baptist Medical Center South
Montgomery, Alabama
07.2017 - 05.2020
- Obtain and record vitals
- Transport patients
- Performed hourly rounds and responded promptly to call lights
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Reported changes in patient status to nursing staff in a timely manner.
UNIT CLERK
Baptist Medical Center South
Montgomery, Alabama
11.2015 - 07.2017
- Performed reception duties such as answering phones, greeting visitors, scheduling appointments, and filing documents into patient charts
- Provided excellent customer service by responding promptly to inquiries from patients and their families regarding services offered by the unit
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
- Maintained medical records, technical library, and correspondence files
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies
- Utilized effective communication skills to interact with patients, families, and medical staff
- Handled incoming calls with proper answering and routing routines.
Education
DIPLOMA -
Booker T. Washington Magnet Highschool
Alabama05.2014
Skills
- Able to adapt to frequent changes in work environment
- Collaborate effectively with team members to ensure patient safety
- Highly skilled in various EMR charting systems
- Microsoft Office Proficiency
- Time Management
- Nursing unit operations
- Patient data confidentiality
Certification
Basic Life Support Certification, American Heart Association, 01/20/23, current
Timeline
UNIT SECRETARY
Jackson Hospital
01.2023 - 11.2023
PATIENT CARE TECHNICIAN
Baptist Medical Center South
07.2017 - 05.2020
UNIT CLERK
Baptist Medical Center South
11.2015 - 07.2017
DIPLOMA -
Booker T. Washington Magnet Highschool