Jacqueline Flynn
Albany,NY
Summary
Detail-oriented Administrative Professional experienced in managing complex schedules and coordinating networking events to enhance business development. Communicated diplomatically while demonstrating active listening and conflict resolution skills, contributing to operational improvements and increased productivity. Delivered accurate and efficient support across office operations, including calendar management, event coordination, and accounting functions.
Overview
7
7
years of professional experience
Work History
Administrative Aide (Grade 7)
NYS Parks And Recreation and historic preservation
Albany, NY
2024.01 - 2026.07
- Provided administrative support by managing office equipment and supplies, processing purchases, organizing files, and overseeing shared digital resources on SharePoint.
- Completed procurement requests, maintained records, tracked budgets, prepared reports, and documented procedures to ensure compliance and efficiency.
- Processing freedom of information request (FOIL) to provide to external personnel while in compliance to privacy guidelines
- Utilized statewide financial system (SFS) and budget expenditure tracking system (BETS) for accurate financial management.
- Managed office supplies and inventory to ensure seamless daily operations.
Member Service Representative
New York State Association
Albany, NY
2022.06 - 2024.01
- Assisted members with inquiries and proving information on services offered.
- Providing direct customer support via telephone, email and mail. Including, entering product orders.
- Making outbound calls focusing on database management, member retention, renewal and reimbursement.
- Performing admin duties including data maintenance, transactional processing reports and paperwork.
Data Entry Clerk
Secure Scan
Albany, NY
2022.04 - 2023.07
- Entering alphanumeric information from scanned images into the software application
- Can enter over 12,000 keystrokes per hour with a 3 percent error rate
- Overview documents scanned with attention to detail under a specific time frame
Customer Service Representative
GDIT
Albany, NY
2019.12 - 2022.05
- Exceeded customer support targets, ensuring high satisfaction while processing requests for healthcare information and managing benefit applications, enrollment guidelines, and claims accurately.
- Resolved numerous daily customer inquiries through telephonic and electronic communications, enhancing customer experience.
- Ensured compliance with state and federal privacy laws, including HIPAA guidelines, safeguarding customer information.
Education
Middletown High School
Middletown, NYSkills
- Office management
- Record keeping
- Budget tracking
- Procurement processing
- Digital resource management
- Customer support
Timeline
Administrative Aide (Grade 7)
NYS Parks And Recreation and historic preservation
2024.01 - 2026.07
Member Service Representative
New York State Association
2022.06 - 2024.01
Data Entry Clerk
Secure Scan
2022.04 - 2023.07
Customer Service Representative
GDIT
2019.12 - 2022.05
Middletown High School