Jacqueline Fontaine
Houston,TX
Summary
Organized Administrative Assistant experienced in assisting and curating daily office needs and managing general administrative activities. Expertise in customer service and office-related initiatives that allows work place satisfactory.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
River Oaks Country Club
Houston, TX
01.2024 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained accurate department and customer records. Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Receptionist
Randall Reed Lincoln
Dallas , TX
04.2021 - 11.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments, meetings and events for management staff.
Customer Service Associate
Restoration Hardware
Dallas, TX
02.2020 - 04.2021
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Operated multi-line phone system and online messaging system to communicate with customers.
Education
Associate of Applied Science - Construction Management
Dallas Community College
Dallas08-2024
Skills
- Excellent communication Skills
- Outstanding customer service skills
- Knowledge of administrative procedures
- Ability to multitask
- Strong attention to detail
- Document Management
Languages
Spanish
Limited
Timeline
Administrative Assistant
River Oaks Country Club
01.2024 - Current
Receptionist
Randall Reed Lincoln
04.2021 - 11.2023
Customer Service Associate
Restoration Hardware
02.2020 - 04.2021
Associate of Applied Science - Construction Management
Dallas Community College
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