Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jacqueline Force

Columbia,MD

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Detail-oriented individual with exceptional ability to handle multiple tasks effectively and efficiently. Hardworking, willingness to learn, and great communication skills. Ready to contribute to team success and achieve positive results. Prepared to tackle new challenges with dedication and enthusiasm.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Meal Prep and Customer Service

Wegmans
06.2022 - Current
  • Member of the meat team, driving sales to number one in the division for gold pan ready to cook items
  • Prepare meals
  • Coordinate excellent customer service in department sales
  • Train employees to run a successful meat department
  • Audit departments to ensure compliance with company standards
  • Oversee preparation and distribution of merchandise
  • Inventory counts to ensure orders are properly fulfilled
  • Provide excellent customer service
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Cashier/Merchandise Stocker

Biglots
05.2016 - 06.2022
  • Cashier
  • Floor Associate
  • Unloading delivery trucks
  • Making bales for recycling
  • Stocking merchandise
  • DTS Team
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled cash, credit, and electronic payments with accuracy and attention to detail.
  • Assisted in inventory management by restocking merchandise and organizing displays.
  • Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
  • Maintained clean and organized checkout area to enhance shopping experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Increased sales of promotional items by informing customers about current offers.

Receptionist

KB Landscaping
07.2012 - 03.2016
  • Scheduling
  • Answering and routing phone calls
  • Greet visitors
  • Inventory adjustments
  • Filing
  • Managed front desk operations, ensuring efficient communication between clients and landscaping teams.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Organized, maintained and updated information.

Hostess/Server

The Mill Stream Inn
07.2000 - 07.2012
  • Placed food & drink orders for customers
  • Greet customers
  • Bus tables
  • Cashier
  • Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
  • Monitored dining room flow, adjusting seating arrangements to maximize capacity without sacrificing service quality.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed reservations and waitlists using hospitality management software to optimize seating efficiency.

Education

Associate of Arts - General Studies

Howard Community College
Columbia, MD
06.2010

High School Diploma -

Severna Park High School
Severna Park, MD
06.1995

Skills

  • Multitasking

  • Cleaning Experience

  • Food handling

  • Cashiering

  • Customer service

  • Food Safety

  • Clerical Experience

  • Driving

  • Cycle Counts

  • Placing merchandise orders

  • Restaurant Experience

  • Dog Sitter/Walker

Certification

Driver's License

Timeline

Meal Prep and Customer Service

Wegmans
06.2022 - Current

Cashier/Merchandise Stocker

Biglots
05.2016 - 06.2022

Receptionist

KB Landscaping
07.2012 - 03.2016

Hostess/Server

The Mill Stream Inn
07.2000 - 07.2012

Associate of Arts - General Studies

Howard Community College

High School Diploma -

Severna Park High School

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