Dynamic Veterans Service Officer with a proven track record at Fayette County Veterans Affairs, adept at assessing client needs and enhancing community engagement. Skilled in interviewing techniques and records management, I successfully linked veterans to essential resources, driving outreach initiatives that significantly improved access to benefits and support programs.
Efficiently handled emergency calls, assessing incident to determine precise response requirements.
Directed dispatch of police, fire, and EMS units through radio and computer systems.
Offered vital guidance for life-saving care until EMS or first responders arrived
Communicated crucial details to relevant law enforcement, fire and EMS personnel.
Collaborated with municipal agencies and emergency services as needed during crises.
Engaged in community outreach to enhance public understanding of the 9-1-1 system.