JACQUELINE FOX
Stockton,USA
Summary
Dedicated social work professional and University of the Pacific alum with expertise in curriculum design, instructional development, assessment strategies, and program evaluation. Proficient in developing engaging, evidence-informed learning materials and translating complex concepts into accessible educational experiences that support student success. Passionate about contributing to the Master of Social Work Program through collaborative teaching, student engagement, and continuous improvement of educational excellence.
Overview
27
27
years of professional experience
Work History
Medical Social Worker
Adventist Health Lodi Memorial
Lodi, USA
01.2024 - Current
- Completed psychosocial evaluations and needs assessments
- Connected patients with community resources, facilitating access to essential services including housing, healthcare, and financial assistance
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues
- Coordinated individualized discharge plans to manage safe transition back into community and home environments
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations
- Explained medical care options to help families make informed healthcare decisions
- Helped clients develop new coping mechanisms and techniques to drive behavior modification
- Streamlined clinical documentation processes to enhance efficiency in patient record-keeping, treatment plans, and referrals
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience
- Documented case notes daily and coordinated follow-up for seamless case management
- Worked with medical teams, patients and families to implement effective treatment plans
- Facilitated communication between patients, families, and medical staff through mediation techniques during challenging conversations
- Advocated for patient rights and needs, enhancing service delivery from healthcare providers
MSW Intern
St. Joseph's Medical Center
Stockton, USA
01.2023 - 12.2023
- Administered assessments to identify clients' needs and establish treatment plans
- Collaborated with other professionals to plan and coordinate care for clients
- Planned discharge actions and identified resources within community for continued care
- Documented client interactions and referrals, ensuring thorough case file maintenance
- Contributed to multidisciplinary team meetings and treatment planning
- Collaborated in interdisciplinary team meetings to enhance client care coordination
- Developed and maintained strong relationships with community resources for successful referrals
- Assisted clients in identifying and connecting with appropriate community resources for continued support
- Provided education to clients on mental health topics and families on mental health, wellness and recovery topics
Subsidized & Resource & Referral Supervisor
Family Resource & Referral Center
Stockton, USA
09.2016 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Monitored workflow to improve employee time management and increase productivity
- Coached and trained employees based on performance evaluations to address weak areas
- Evaluated staff performance and provided coaching to address inefficiencies
- Conducted regular reviews of operations and identified areas for improvement
- Resolved customer complaints and adjusted policies to align with changing needs
- Achieved results by working with staff to meet established targets
- Ensured compliance with company policies and communication goals
- Maintained database systems to track and analyze operational data
Case Manager/Senior Case Manager
Family Resource & Referral Center
Stockton, USA
08.1999 - 09.2016
- Determined eligibility for initial certification and recertification of clients, ensuring access to necessary services.
- Maintain and monitor caseload
- Coordinated individual referrals to secure community services, advocating for client needs.
- Collaborated with outside agencies to meet client and family needs effectively.
- Review and audit case files for compliance
- Assessed community needs and identified resources for social and community service programs
- Maintained a comprehensive database of client information to ensure accurate record-keeping.
- Participated in community events to promote services and engage with the public
- Facilitated educational workshops and training sessions for clients.
- Knowledge of community programs and resources available in SJC
Education
Doctor of Health Science - Educational Leadership
University of The Pacific
Sacramento, CAMaster of Social Work -
University of The Pacific
Sacramento, CABachelor of Arts - Psychology
California State University, Stanislaus
Turlock, CASkills
- Curriculum Mapping
- Instructional Design & Assessment
- Program Design & Assessment
- Student Engagement Technologies
- Motivational Interviewing
- CBT/DBT/SFBT
- Diabetes Education
- Cultural Competence
- Critical Thinking
- Excellent Communication
- Interdisciplinary Coordination
- Case Management
- Conflict Resolution
- Trauma Informed
- Crisis Intervention
- Psychosocial Assessments
- Referral Coordination
Affiliations
National Association of Social Workers
Timeline
Medical Social Worker
Adventist Health Lodi Memorial
01.2024 - Current
MSW Intern
St. Joseph's Medical Center
01.2023 - 12.2023
Subsidized & Resource & Referral Supervisor
Family Resource & Referral Center
09.2016 - 07.2023
Case Manager/Senior Case Manager
Family Resource & Referral Center
08.1999 - 09.2016
Doctor of Health Science - Educational Leadership
University of The Pacific
Master of Social Work -
University of The Pacific
Bachelor of Arts - Psychology
California State University, Stanislaus