Jacqueline French
San Marcos,CA
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.
Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
23
23
years of professional experience
Work History
Housekeeper
Valorie Farber
San Marcos, CA
04.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Owner/Numismatist
The Ultimate Coin Hunter
San Marcos, CA
01.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Devised processes to boost long-term business success and increase profit levels.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Aligned branding initiatives and sales strategies with client goals.
Pizza Delivery Driver
Pizza Time
Escondido, CA
03.2020 - 05.2022
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
- Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
- Developed and maintained professional relations between customer, store personnel and company.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Bookkeeper
Dm Electric
Escondido, CA
03.2019 - 08.2019
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reported financial data and updated financial records in ledgers and journals.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Supported operations by communicating with customers, filing documents and managing data.
- Investigated daily variances and corrected errors to resolve discrepancies.
Numismatist
R&I Coins
Solana Beach, CA
03.2000 - 03.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved customer issues quickly and managed over 500 accounts to increase sales and meet quotas.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
- Exceeded regional annual sales target by 30-70%.
- Created and launched new online marketing strategies, resulting in sales increase.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Made promotional appearances at public events.
- Played [Number]-hour shows with on-time ad airs and strict adherence to FCC regulations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Evaluated employee records and productivity to complete employee evaluations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Contributed to mock-ups, email campaigns and social media content.
- Designed dynamic posters and digital media for sales and advertising.
- Stayed updated with latest marketing concepts and techniques.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Created clear, precise and properly detailed product and service information on company website.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
Education
High School Diploma -
Palomar College
San Marcos, CASkills
- Room and Public Space Cleaning
- Health Standards Compliance
- Interior and Exterior Cleaning
- Housekeeping Understanding
- Efficient Service
- Financial Recordkeeping
- Sales Statistics Analysis
- Customer Complaint Resolution
- Promotions and Marketing Strategies
- Evaluation of Marketing Campaigns
- Marketing Analytics
- Office Management
- Lead Generation
- Time Management
Timeline
Housekeeper
Valorie Farber
04.2022 - Current
Pizza Delivery Driver
Pizza Time
03.2020 - 05.2022
Owner/Numismatist
The Ultimate Coin Hunter
01.2020 - Current
Bookkeeper
Dm Electric
03.2019 - 08.2019
Numismatist
R&I Coins
03.2000 - 03.2018
High School Diploma -
Palomar College
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