Jacqueline Garcia-Torres
BBA Undergraduate Student - University Of Georgia
Cumming,GA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
La Quinta
Alpharetta, GA
06.2023 - 08.2023
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
- Streamlined office operations for improved productivity with effective organization and communication skills
- Developed strong working relationships with team members, fostering a positive work environment
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite
- Enhanced customer satisfaction by providing efficient and professional front desk services
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
Online Grocery Associate
Walmart
05.2020 - 05.2022
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Education
BBA - Management Information Systems
University of Georgia
Athens, GA 05.2001 -
Skills
Call Routing
Guest Relations
Correspondence drafting
SQL analytics
Bash programming
MS Access
MS PowerPoint
MS Excel
MS Office
Recordkeeping
Fluent in Spanish
Data Modeling
Timeline
Front Desk Receptionist
La Quinta
06.2023 - 08.2023
Online Grocery Associate
Walmart
05.2020 - 05.2022
BBA - Management Information Systems
University of Georgia
05.2001 -