Jacqueline Garcia-Torres
BBA Undergraduate Student - University Of Georgia
Cumming,GA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
La Quinta
Alpharetta, GA
06.2023 - 08.2023
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
- Streamlined office operations for improved productivity with effective organization and communication skills
- Developed strong working relationships with team members, fostering a positive work environment
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite
- Enhanced customer satisfaction by providing efficient and professional front desk services
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
Online Grocery Associate
Walmart
05.2020 - 05.2022
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Education
BBA - Management Information Systems
University of Georgia
Athens, GA 05.2001 -
Skills
Timeline
Front Desk Receptionist
La Quinta
06.2023 - 08.2023
Online Grocery Associate
Walmart
05.2020 - 05.2022
BBA - Management Information Systems
University of Georgia
05.2001 -