Jacqueline Garner

• Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
• Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
• Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
• Fostered a culture of continuous improvement in risk management, encouraging feedback from employees to identify areas for enhancement.

• Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
• Collaborated with hospital departments, improving coordination for seamless patient care.
• Provided ongoing education for staff members about current healthcare trends affecting patient relations management strategies.
• Streamlined communication processes for improved patient relations and overall experience.
• Created an efficient system for tracking and resolving patient grievances, resulting in reduced response times and increased satisfaction rates.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Began career with Grace Hospital in June 1997 as Executive Assistant to CFO and CEO and promoted to Patient Relations Manager in 2016.