Jacqueline Garrett

• Prepared veteran third-party inpatient and outpatient encounters with the necessary information needed to bill.
• Load missing provider information in the Vista system.
• Load missing facility information in the VISTA system.
• Gather missing medical records as needed.
• Load missing encounters in the Huron system to ensure proper billing.

Work with different attorney offices to assist with paperwork needed for accident and injury cases.

Assist veterans with issues related to improper copay billing.

Assist veterans with issues related to incorrect insurance billing for SC/SA conditions.

Cancel incorrect copay billing.

Contact veterans to correct and/or gather insurance information for accurate billing.

Prepare prosthetic and dialysis billing.

Work with other areas to make sure veteran information is correct in the system to receive mail and other communication.

Assist other departments with questions related to collection issues for veteran accounts.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Maintain the agency replenishment account used to secure funds for the payment of veterans' beneficial travel and patient account fund.
• Manages and maintains receipts for pending fiscal service and quality assurance audits.
• Secure and receipt any funds (checks or cash) from voluntary services, pharmacy, postal mail, and any other service at the medical center.
• Process vouchers in the beneficial travel system (FMS).
• Research missing or erroneous payments.
• Assist veterans with signing up for direct deposit.
• Assist the veteran with filling out direct deposit forms.
• Research payment in FMS.
• Prepared end-of-the-month reports.
• Reconcile the replenishment account daily.
• Prepare bank deposits.
• Process copay on account of cash, check, and credit cards.
• Other duties as assigned.

• Prepared official checks for customer and internal bank needs.
• Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
• Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
• Balanced bank's vault of daily cash for withdrawals and deposits.
• Reduced errors by double checking transactions.
• Compiled and reported daily statistics on teller transactions and discrepancies.
• Maintained confidentiality of customer accounts by adhering to security procedures.
• Balanced daily transactions to ensure accuracy of account information.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Assisted in training new tellers on operational procedures, policies, and regulations.
• Welcomed customers and offered pleasant service during entire transaction.
• Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
• Conducted performance evaluations for teller staff, offering constructive feedback and setting goals.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.

• Provided research assistance to auditors as needed during special projects or audits.
• Verified accuracy of data entered into the system and identified any errors or omissions.
• Checked postings and documents for correctness, accuracy and proper coding.
• Recorded debit, credit and account transactions in computer spreadsheets and databases.
• Performed daily audits of transactions to identify irregularities or inconsistencies in pricing or sales totals.
• Matched orders with invoices and recorded required information.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked effectively in team environments to make the workplace more productive.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.