Jacqueline Garvey-Montreuil
Ogdensburg,NY
Summary
Results-driven LTC Unit Manager with proven expertise in infection control, patient advocacy, and quality assurance. Committed to fostering a culture of excellence and driving significant improvements in resident satisfaction and health outcomes.
Overview
14
14
years of professional experience
Work History
LTC Unit Manager
North Country Nursing & Rehabilitation
09.2021 - Current
- Oversaw daily operations, ensuring high standards of patient care and compliance with regulations.
- Managed scheduling and staffing needs, optimizing resource allocation to meet facility demands.
- Conducted regular performance evaluations, providing feedback to improve employee effectiveness and morale.
- Collaborated with interdisciplinary teams to create individualized care plans for residents.
- Led quality improvement initiatives, enhancing resident satisfaction and health outcomes.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Reduced medication errors by diligently overseeing the administration of medications to patients.
- Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
- Fostered culture of excellence and continuous improvement, organizing regular team-building activities.
- Achieved top employee performance ratings, fostering environment of accountability and support.
- Drove significant improvements in team morale and engagement, organizing motivational events and recognition programs.
- Improved employee retention with comprehensive mentorship and feedback system.
Med/Psychiatric Nurse, LPN
Sunmount DDSO
06.2012 - 07.2021
- Monitored patient progress, adjusting interventions based on observed behaviors and responses.
- Conducted crisis intervention and de-escalation techniques to manage acute psychiatric episodes.
- Streamlined medication management processes, enhancing compliance and reducing errors.
- Advocated for patient rights, ensuring ethical standards in treatment were consistently upheld.
- Deescalated agitated patients using verbal interventions before resorting to physical restraints or seclusion when necessary.
- Administered psychotropic medications as prescribed, monitoring side effects and adjusting dosages as needed under physician guidance.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
- Documented clinical observations in electronic medical records, ensuring accuracy while maintaining confidentiality according to HIPAA regulations.
- Conducted suicide risk assessments for at-risk individuals promptly addressing any concerns identified throughout the evaluation process.
- Contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among colleagues and patients alike.
- Managed challenging patient behaviors with patience and empathy, utilizing therapeutic interventions to help individuals regain control over their emotions.
- Enhanced therapeutic communication skills through active listening and empathetic responses, fostering trust and rapport with patients.
- Promoted a safe and supportive environment through consistent enforcement of unit rules and boundaries.
- Educated patients and families on mental health conditions, treatment options, and coping strategies.
Education
No Degree - ADN Nursing Program-RN
NCCC
Malone, NY05-2026
High School Diploma -
Ogdensburg Free Academy
Ogdensburg06-1985
No Degree - Nursing Education/LPN
Bohlen Technical Center
Watertown,NY03-2009
Skills
- Infection control
- Behavioral management
- Emergency medical procedures
- Medication monitoring
- Documentation review
- Operations management
- Quality control
- Staff training
- Safety enforcement
- Policy implementation
- Pain control
- Emergency procedures expertise
- Supply management
- Medication dispensing
- Patient advocacy
Timeline
LTC Unit Manager
North Country Nursing & Rehabilitation
09.2021 - Current
Med/Psychiatric Nurse, LPN
Sunmount DDSO
06.2012 - 07.2021
No Degree - ADN Nursing Program-RN
NCCC
High School Diploma -
Ogdensburg Free Academy
No Degree - Nursing Education/LPN
Bohlen Technical Center