Jacqueline Gauger
Registered Nurse
Temple,TX
Summary
Detail-oriented individual with exceptional communication and care management skills. Proven registered nurse with the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
1
1
Certification
Work History
RN Oncology Nurse Clinician/Palliative Care Nurse
Baylor Scott and White Regional Medical Center
11.2015 - Current
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications of an over 400 patient clinic panel.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Documented detailed patient records accurately and timely, ensuring continuity of care across all members of the interdisciplinary team.
- Coordinate cancer patients care ensuring accurate scheduling of all appointments, allocating resources, and at times being creative to guarantee patients and families have what they require
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Director of Nursing
Corn Heritage Village & Rehab
10.2012 - 03.2015
- Responsible for direct supervision of all nursing personnel and all facility personnel at the absence of the Administrator
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Established new policies and updated existing policies to improve standard of care for patients
- Accountable for direct day-to-day administrative and operational functions for 100-bed facility, providing guidance and leadership to over 60 employees
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
RN Case Manager
Integris Western Oklahoma Home Care & Hospice
05.2008 - 10.2012
- Managed care from admission to discharge, including patient assessments, care planning, death pronouncements, health educations and discharging support to provide comprehensive care to patients daily
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Managed approximately 20 complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
Education
Bachelor of Science - Nursing
Aspen University
Denver, Colorado12.2021
Associate of Science - Nursing
Rose State College of Nursing
Midwest City, Oklahoma12.2010
Skills
- Health Education Facilitation
- Strategic Problem Resolution
- Case Coordination
- Strong Independent Work Ethic
- Facilitating Referral Processes
- Incoming Call Management
Certification
- Certified Hospice and Palliative Care Nurse (CHPN)
- Notary Public
- Compact Registered Nurse
- BLS Certified
The DAISY Award Winner
Awarded August 2021 for Extraordinary Care
Timeline
RN Oncology Nurse Clinician/Palliative Care Nurse
Baylor Scott and White Regional Medical Center
11.2015 - Current
Director of Nursing
Corn Heritage Village & Rehab
10.2012 - 03.2015
RN Case Manager
Integris Western Oklahoma Home Care & Hospice
05.2008 - 10.2012
- Certified Hospice and Palliative Care Nurse (CHPN)
- Notary Public
- Compact Registered Nurse
- BLS Certified
Bachelor of Science - Nursing
Aspen University
Associate of Science - Nursing
Rose State College of Nursing
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