Summary
Overview
Work History
Education
Skills
Selected Accomplishments
References
Timeline
Generic

Jacqueline Gay

Bradenton,FL

Summary

Accomplished Talent Development Manager with a proven track record at TomTom BV, enhancing employee engagement and career development through innovative onboarding strategies and learning management systems. Spearheaded a global talent management program, achieving a 90% success rate in performance improvement plans. Expert in organizational development and workforce planning, driving substantial improvements in talent acquisition and management team development.

Overview

19
19
years of professional experience

Work History

Talent Development Manager

Jimdo GMBH
02.2022 - Current
  • Lead the Talent function and implement best in class talent and development programs for distributed global company
  • Implemented globally consistent performance management process
  • Developed and delivered training for all leaders on High Performance Culture to ensure that they can support teams with performance and development
  • Led the RFP process, selection and implementation of Learning Experience Platform that drives Jimdo's culture of learning
  • Designed a 'Learning at Jimdo' program to optimize internal knowledge sharing and learning in the flow of work
  • Introduced Talent Mapping program and trained management on how to access and support development
  • Streamline and standardized all external learning opportunities to ensure quality and value

Talent Development Program Manager

TomTom BV
02.2019 - 02.2022
  • Design and implement projects related to learning & development, organizational development, talent management, and performance management
  • Led cross-functional project to redesign hiring into a centralized process focused on behavior-based interviewing and optimization of candidate and recruitment data; resulting in a more transparent process for candidates and better culture fit for new joiners
  • Successfully launched global Talent management program including talent identification, calibration sessions, succession planning and manager training and support; resulting into richer insights into talent data for planning, targeted programs for talent and internal mobility, and improved manager capabilities related to talent development
  • Led Product Units-wide adoption of Objectives and Key Results (OKRs); partnering with Senior Executives on best practices and change management

Learning & Development Manager

TomTom BV
02.2016 - 02.2020
  • Design and implement projects related to learning & development, organizational development, talent management, and performance management
  • Designed and implemented Graduate Program to attract the top graduates in a competitive technology market
  • Partnered with Business Unit leads to identify development gaps and create programs to meet the identified needs, such as a global leadership program to assess managers against our leadership model
  • Redesigned the performance management process to drive the right behaviors for managers and employees by implementing continuous feedback loop and personal development focused performance management
  • Designed all Talent & Performance configurations in Workday, which was launched in March 2017 with positive feedback
  • Developed communication plan and training materials and drove all post-launch change management topics

Senior HR Business Partner

TomTom North America
01.2014 - 01.2016
  • Strategic business partner to Managing Director for global group with over 2000 employees in 30+ countries
  • Provided advice and guidance to Leadership Team with a focus on strategic goals, performance management and engagement to drive a high performing culture
  • Drove development and implementation of a global location strategy to maximize business value per office location
  • Initiated and managed global project to design career ladders for technical roles in operational functions, to allow for clear career paths for over 900 incumbents
  • Implemented employee engagement initiatives globally to ensure the employee experience was consistent globally

HR Business Partner

TomTom North America
01.2012 - 01.2014
  • Strategic business partner to Senior Vice President of functional global group with over 1300 employees in 30 countries
  • Drove the evaluation of expertise and talent in all locations globally for department of 2000+ employees to optimize departmental roadmap
  • Supported Engineering leaders through the change management of moving to a Scaled Agile Framework organization structure
  • Coached managers through performance improvement topics on their teams, resulting in 90% of Performance Improvement Plans being successfully completed
  • Partnered with functional HR managers and corporate Centers of Expertise on Learning & Development and Compensation & Benefits initiatives to scale global programs to local level

HR Manager

TomTom North America
01.2009 - 01.2012
  • Provide operational direction and expertise for all HR programs affecting 400 employees in every function in North and South America

HR Administrator

New England Industries
01.2007 - 01.2009
  • Sole practitioner responsible for delivering all facets of HR to a non-union manufacturing facility with a workforce of 50 employee

Education

B. S. - Management, Human Resources

Granite State College
New Hampshire

Skills

  • Career development
  • Employee engagement
  • Onboarding strategies
  • Learning management systems
  • Talent acquisition
  • Blended learning
  • Organizational development
  • Virtual training
  • Performance management
  • Management team development
  • Workforce planning
  • Assessment tools
  • Succession planning

Selected Accomplishments

  • Initiated and led project to launch LinkedIn Learning for all employees globally, resulting in LinkedIn Learning award for Best Culture of Learning in first year.
  • Program manager for all technical continuous improvement projects within our technical teams, including initiating 'Boost' a global knowledge sharing program to increase peer-to-peer learning.
  • Designed and led project for implementation of a global, scalable Onboarding program including RFP for onboarding platform, creation of centralized induction day resources, manager support program and phased plan for further employee life cycle support. Net promoter score of new joiners averaging 9.04/10 since launch and manager survey average score of 4.6/5 for satisfaction with process.

References

References available upon request.

Timeline

Talent Development Manager

Jimdo GMBH
02.2022 - Current

Talent Development Program Manager

TomTom BV
02.2019 - 02.2022

Learning & Development Manager

TomTom BV
02.2016 - 02.2020

Senior HR Business Partner

TomTom North America
01.2014 - 01.2016

HR Business Partner

TomTom North America
01.2012 - 01.2014

HR Manager

TomTom North America
01.2009 - 01.2012

HR Administrator

New England Industries
01.2007 - 01.2009

B. S. - Management, Human Resources

Granite State College

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