Jacqueline Ghunaim
Summary
Accomplished Housing Specialist with a proven track record at Housing Opportunities Commission, adept in navigating Federal and State housing laws and delivering exceptional customer service. Expertise in case management and tenant rights significantly enhanced client satisfaction and operational efficiency. Skilled in software proficiency and organizational excellence, demonstrating a strong ability to adapt and multitask in dynamic environments.
Overview
31
31
years of professional experience
Work History
Housing Specialist II
Housing Opportunities Commission
2007.10 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Public Housing Case Manager
Housing Opportunities Commission
1997.04 - 2007.09
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Resident Manager Associate
Housing Opportunities Commission Of Montgomery County
1993.10 - 1997.03
- Reported and documented maintenance requests and scheduled appropriate services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
Education
Housing Opportunities Honor of Recognition
Quadel Consulting
Rockville MD05.2009
Public Housing Program
National Center For Housing Management
Baltimore, MD09.2005
Successful On-Site Management
IREM Real Estate Management
Silver Spring, MD01.1990
Associate of Arts -
Allegany College of Maryland
Cumberland, MD05.1987
High School Diploma -
Fort Hill High
Cumberland Maryland05.1984
Skills
- Knowledge of HCV, Public Housing Programs
- Knowledge of Federal, State and Local law Regulations
- Supervisory Skills with Property Maintenance and Coordinate Contractors
- Tenant rights and regulations
- Fair Housing Regulations
- Excellent Customer Service and Interpersonal Skills
- Monthly Budget and Billing Reports
- Ability to Multi Task on multiple assignments
- Easily adapt to any changing responsibilities
- Excellent Organizational Skills to work effectively
- Proficiency in multiple software programs
Timeline
Housing Specialist II
Housing Opportunities Commission
2007.10 - Current
Public Housing Case Manager
Housing Opportunities Commission
1997.04 - 2007.09
Resident Manager Associate
Housing Opportunities Commission Of Montgomery County
1993.10 - 1997.03
Housing Opportunities Honor of Recognition
Quadel Consulting
Public Housing Program
National Center For Housing Management
Successful On-Site Management
IREM Real Estate Management
Associate of Arts -
Allegany College of Maryland
High School Diploma -
Fort Hill High
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