Jacqueline Glawe
Tipp City,OH
Summary
Seasoned youth leader/mentor. Provided spiritual support and organized spiritual growth activities which included youth mission trips and retreats. Over 25 years of progressive experience with children programs in private religious education organizations.
Skilled at working independently and collaboratively in a team environment. Self-motivated with strong sense of personal responsibility.
Customer service oriented with proper phone etiquette.
Overview
35
35
years of professional experience
Work History
Christian Education Director
Zion Lutheran Church
2014.10 - 2021.12
- Researched, modified and prepared class curriculum for Christian education, and spiritual growth specifically to K-12graders.
- Collaborated with volunteers and instructed with material that met educational and spiritual needs in organization. Followed proper safety practices.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Worked with and kept within budget priorities.
- Established fundraising within the youth group for mission trips and events.
Child Care Professional
JB Corner Preschool & Daycare
2013.10 - 2014.07
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Provided emotional support and guidance to children during difficult times. Applied positive behavior management techniques to enhance social and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Liaised with parents and guardians to discuss child progress.
- Logged information regarding naps, feedings and any medications administered.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Preschool Teacher
Little Blessings Childcare & Preschool
2009.12 - 2013.09
- Developed weekly lesson plans and indoor and outdoor activities to engage children and promote learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Helped provide a safe environment of care for infant through middle school age children.
Administrative Clerk/Payroll Assistant
T-L Irrigation Company
2006.09 - 2009.11
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Completed payroll accurately and timely to meet employer and employee expectations.
- Tracked employee vacation, sick and personal time.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Updated employee files with new details such as changes in address or salary levels.
- Processed timecards and payroll data for team of employees and maintained confidentiality of employee records and payroll information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Performed data entry tasks including but not limited to finance contracts for irrigation equipment purchases.
Patient Advocate/Supervisor
MedAssist, (now Firstsource Solutions)
1998.09 - 2006.07
- Conducted pre-screening activities to determine eligibility for supportive services.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies for 15 employees.
- Moved around different security stations and vital areas to check on employees and adjust workflow to cover changing needs.
Travel Counselor
American Express Travel
Cincinnati , OH
1994.08 - 1997.09
- Provided customer service and booked travel arrangements on airlines, trains, car rentals and hotel accomodations for Procter & Gamble employees.
- Printed and mailed tickets to customers.
- Provided problem resolutions.
- Data entry
Reservations and Customer Service
American Airlines
Cincinnati , OH
1987.06 - 1994.08
- Provided customer service and booked airline reservations for domestic and international flights in a high functioning call center.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Certificate - Airline, Hotel, Train And Car Reservations.
Southeastern Academy of Travel & Tourism
Kissimmee, FL02.1985
High School Diploma -
Kings High School
Kings Mills, OH05.1984
Skills
- Developed and lead youth spiritual growth activities for Preschool children - 12th grade youth
- Evaluation of Sunday School Materials for children and adults
- Keyboarding 65wpm, data entry, filing
- Customer Service oriented with proper phone etiquette
- Friends of the Library volunteer
- Red Cross Pillow Project volunteer
- Shoes4theshoeless volunteer
Timeline
Christian Education Director
Zion Lutheran Church
2014.10 - 2021.12
Child Care Professional
JB Corner Preschool & Daycare
2013.10 - 2014.07
Preschool Teacher
Little Blessings Childcare & Preschool
2009.12 - 2013.09
Administrative Clerk/Payroll Assistant
T-L Irrigation Company
2006.09 - 2009.11
Patient Advocate/Supervisor
MedAssist, (now Firstsource Solutions)
1998.09 - 2006.07
Travel Counselor
American Express Travel
1994.08 - 1997.09
Reservations and Customer Service
American Airlines
1987.06 - 1994.08
Certificate - Airline, Hotel, Train And Car Reservations.
Southeastern Academy of Travel & Tourism
High School Diploma -
Kings High School
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