Jacqueline Glicken
Euclid
Summary
Personable and organized, capable of driving operational efficiency and team collaboration. Familiar with inventory management and customer service principles, effectively applying them to ensure smooth store operations. Committed to creating positive customer experience and fostering productive work environment.
Overview
17
17
years of professional experience
Work History
Automotive Service Advisor
Jay Buick Gmc
05.2021 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Store Manager of Operations
Loreal / Salon Centric
01.2008 - 04.2021
- Increased sales by [Number]% with special displays and promotions.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
Education
High School Diploma -
Willoughby South High School
Willoughby, OH05.1980
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
Timeline
Automotive Service Advisor
Jay Buick Gmc
05.2021 - Current
Store Manager of Operations
Loreal / Salon Centric
01.2008 - 04.2021
High School Diploma -
Willoughby South High School