Jacqueline Gomez
Waxahachie,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
8
8
years of professional experience
Work History
Sales Manager
Two Amigos
09.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Increased sales revenue by developing and implementing effective sales strategies.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Receptionist
Texas Health Family Care
08.2019 - 09.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Verified insurance
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow..
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Lead Front Office Receptionist
Physician Parters Of America
02.2017 - 08.2019
- Assisted management with reporting requirements by maintaining detailed records of daily activities at the front desk area.
- Trained new receptionists on company policies and procedures, fostering a consistent level of service across the team.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Medical Assistant
Cool Care Pediatrics
02.2016 - 02.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Certificate - Medical Assisting
PCI Health Training Center
Dallas, TX06.2016
High School Diploma -
Waxahachie High School
Waxahachie, TX05.2015
Skills
- Verbal and written communication
- Staff Management
- Direct Sales
- Telephone skills
- Time Management
- Organization skills
- Data Entry
- Data inputting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
Two Amigos
09.2020 - Current
Receptionist
Texas Health Family Care
08.2019 - 09.2020
Lead Front Office Receptionist
Physician Parters Of America
02.2017 - 08.2019
Medical Assistant
Cool Care Pediatrics
02.2016 - 02.2017
Certificate - Medical Assisting
PCI Health Training Center
High School Diploma -
Waxahachie High School