Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
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Jacqueline Gomez

Kissimmee,Florida

Summary

Dedicated Administrative Assistant with a proven track record in fast-paced office environments. Skilled in managing administrative tasks, including calendar scheduling, document preparation, and data entry. Strong attention to detail and excellent communication skills. Committed to delivering exceptional customer service and contributing to a positive team atmosphere.

Overview

25
25
years of professional experience

Work History

Assistant to Manager

Edmonson Electric
05.2024 - Current
  • Organized and maintained filing systems for documents and records.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Provided administrative support to senior management team.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Greeted visitors, clients and guests in a professional manner.
  • Managed conference room bookings and coordinated catering services as needed.
  • Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
  • Compiled data into spreadsheets for analysis or reporting purposes.
  • Gathered and sorted data for reports and files.
  • Handled confidential information with discretion and integrity.
  • Maintained positive working relationship with fellow staff and management.
  • Answered phones and routed voicemails to respective employees.
  • Performed accounting or financial analysis.

Operations Assistant/Dispatch

Florida Public Utilities
03.2014 - 04.2024
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Conducted regular audits of operational activities to ensure compliance with regulations.
  • Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
  • Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
  • Ensured that all safety protocols were followed during day-to-day operations.
  • Reviewed and updated existing operational policies and procedures regularly.
  • Planned routine operations and special projects under direction of operations manager.
  • Supervised day-to-day facility operations in accordance with set policies and guidelines.
  • Maintained communication with customer service and dispatch to coordinate deliveries.
  • Worked closely with other departments on special projects.
  • Identified internal problems and recommended solutions to upper management.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Scheduled appointments, meetings, and interviews for employees and clients.
  • Monitored supplier performance, ensuring compliance with contracts.
  • Facilitated communication between departments to ensure project alignment.

Education

Associate’s - paralegal

Everest University

Real Estate License -

IFREC

High School Diploma -

Newburgh Free Academy

Skills

  • Administrative Support
  • Event Management
  • Efficient Data Input
  • Office Administration
  • Project Management
  • Meeting Coordination
  • Invoice Management
  • Types 65 WPM
  • Quick Learner
  • Microsoft Office Suite

Qualifications Summary

  • Proven administrative skills with experience in calendar management, document preparation, data entry, customer service.
  • Strong organizational and time management abilities capable of prioritizing tasks and meeting deadlines in a fast-paced environment.
  • Excellent communication skills both verbal and written, with the ability to interact effectively with colleagues and clients at all levels.
  • Proficient in Microsoft Office Suite and other relevant software applications.
  • Detail-oriented and highly accurate with a commitment to delivering high-quality work.
  • Team player with a positive attitude and a willingness to contribute to the success of the team.

Timeline

Assistant to Manager

Edmonson Electric
05.2024 - Current

Operations Assistant/Dispatch

Florida Public Utilities
03.2014 - 04.2024

Associate’s - paralegal

Everest University

Real Estate License -

IFREC

High School Diploma -

Newburgh Free Academy

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Jacqueline Gomez