Jacqueline Gonzalez
Brownsville,TX
Summary
Organized and dedicated office clerk who specializes in completing multiple tasks simultaneously. Possessing 16 years of customer service experience, bringing enthusiasm an a approachable personality.My initiative and problem solving abilities are excellent, and my professionalism, and communication skills are my strengths. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
Work History
Office Clerk
Boggus Tipton
Brownsville, TX
01.2022 - Current
- Assist the finance department in billing out car deals, speak to lien holders, mail contracts, Gap cancellations and extended warranties
- Responsible for sending vehicle payoffs on time
- Booking deals, verifying salesman commission, preparing and submitting all legal documents to DMV
- Filing, scanning, organizing, and developing spreadsheets for Aftermarket contracts
- Processing Aftermarket checks
- Verifying legal documents, and vehicles inspections paperwork in order to register vehicles
- Taking down payments, and making receipts
- Assist Payroll in processing and payment of employees
- Responsible for providing and keeping track for salesman license tags
- Assist with accounts payable, and creating invoices
Receptionist
Don Johnson Motors/ Boggus Tipton
Brownsville, TX
11.2016 - Current
- Greet persons entering establishment, determine purpose of visit, and direct or escort them to specific destinations
- Hear and resolve complaints from customers
- Operate telephone, screen, or forward calls, provide information, and take messages
- Receive and record receipts for car payments
- Work with passtime devices and provide customers with car codes
- Provide information about establishment, such as location of departments, and employees
- Keep track of all car keys from dealership
- Handle and distribute dealership emails.
Medical Administrative Assistant
Brownsville Urgent Care of Pediatrics
11.2010 - 01.2015
- Greet visitors; ascertain purpose of visit, answered phone calls, responded to patients and guest inquiries
- Verified medical insurance, and handled confidential patient documents
- Provide word-processing and clerical support; charged co payment and handled money
- Maintained an organized reception area, take vital signs, triage patients; assign and direct them designated rooms
- Discharge patients; provide them with a summary of their visit
- Work with billing and posting medical payments in E-Clinical.
Education
High School Diploma -
San Jacinto College
James Pace High School
06.2009
Skills
- Bilingual
- Data Recording
- Record Sorting and Filing
- Administrative Management
- Critical Thinking
- Efficiency Improvement
- File and Database Management
- Data Gathering
- Customer Feedback
- Exceptional organizational skills and adaptability
- Self-presentation and positive attitude
- Attention to Detail
Timeline
Office Clerk
Boggus Tipton
01.2022 - Current
Receptionist
Don Johnson Motors/ Boggus Tipton
11.2016 - Current
Medical Administrative Assistant
Brownsville Urgent Care of Pediatrics
11.2010 - 01.2015
High School Diploma -
San Jacinto College
James Pace High School
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