Summary
Overview
Work History
Skills
References
Languages
Timeline
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Jacqueline Gonzalez

Blythewood,SC

Summary

Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help the team achieve company goals.

Overview

10
10
years of professional experience

Work History

Front desk

City Wide Radiology
05.2022 - 02.2023
  • Greeting patients and assisting them with processing their referrals ensuring they are receiving the proper scans as per their conditions, recent findings, and reason for the test on body parts
  • Demonstrated ability to implement effective strategies and tactics to increase efficiency, reduce costs, and improve customer service
  • Established and maintained strong relationships with patients and home care agencies
  • Monitored and evaluated key performance indicators and took corrective action when necessary
  • Managed daily operations of front desk and administrative staff
  • Ensured front desk staff provided courteous, professional and efficient customer service
  • Resolved customer inquiries and complaints in a timely and professional manner
  • Supervised and coordinated the daily activities of front desk staff
  • Developed and implemented efficient procedures for front desk operations
  • Trained and provided guidance to front desk staff on customer service and office administration
  • Analyzed customer service trends and proposed solutions to improve customer experience
  • Proficiently processed high volumes of homecare agency monthly billing
  • Accurately entered billing information into the patient management system
  • Reviewed patient accounts to ensure accuracy of all charges
  • Promptly responded to homecare agency inquiries and assisted in resolving billing discrepancies
  • Generated and distributed monthly financial statements for management review
  • Assisted in the daily coordination of office operations including but not limited to scheduling, record keeping, and filing
  • Answered and directed incoming phone calls, emails, and other correspondence in a professional manner
  • Assisted in the preparation of reports and other documents as requested.

Division Manager

NY Best Medical
09.2019 - 04.2022
  • Started as Front Desk Administration and ended as Division Manager
  • Greeting and processing patients ensuring they receive the services needed per the protocol of their individual agencies and past medical history
  • Directing patients for further exams if needed and informing their agencies
  • Analyzing final physical reports and sending them to their agencies
  • Logging all forms of billing and/or payments as per the contract agreement between the office and the agency and/or patient
  • Managing the front desk of three office locations and frequently traveling between the three
  • Retrieved daily reports of all patients seen in all three locations to convert these lists into individual invoices per their homecare agency and distribute the invoices in a timely manner
  • Generating monthly logs of all patients seen as per agency, form of payment (be that cash, credit card and or insurance), and overall list
  • Responding to any questions and concerns in a timely manner
  • Trained all front desk administrations and assuring they are always up to date with all agreements and protocols for all individual agencies and DOH.

Cook Shift Leader

Self-employed
01.2013 - 03.2019
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Placed orders to restock items before supplies ran out.
  • Collaborated with staff members to create meals for large banquets.
  • Cooked memorable dishes that brought new customers into the establishment.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Managed opening and closing shift kitchen tasks.

Skills

  • Communication
  • Accuracy
  • Organizational skills
  • Work well with others
  • Work Efficient
  • Adaptability and flexibility
  • Patience and composure
  • Reliability and punctuality

References

  • Tiline Dejesus (General Manager), 09/01/19, 04/01/22, Ms.Dejesus was my general manager at the main location I worked in on Ditmas Ave. Great woman to work under and learned so much from her. If need to contact her please call (347) 549-5641.
  • Carmen Perrez, 08/01/21, 04/01/22, Ms.Perrez was trained under my supervision and has now blossomed into a front desk manager at one of the locations. If you would like to contact her please reach out to her at (724) 524-0101.
  • Osric White, A great friend for over 10 years. He knows my work ethics and driven ability to succeed and flourish in any environment. If you would like to contact him, please reach out to him at (803) 549-2944

Languages

Spanish
Native or Bilingual

Timeline

Front desk

City Wide Radiology
05.2022 - 02.2023

Division Manager

NY Best Medical
09.2019 - 04.2022

Cook Shift Leader

Self-employed
01.2013 - 03.2019

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Jacqueline Gonzalez