Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Gonzalez

Jersey City,US

Summary

Dynamic and compassionate healthcare professional with extensive experience at Carepoint Health, adept in coordinating surgical procedures and enhancing patient care. Excelled in streamlining operations, reducing surgery cancellations, and maintaining HIPAA compliance. Skilled in Microsoft Office, with a proactive approach to problem-solving and a strong focus on achieving positive patient outcomes.

Overview

21
21
years of professional experience

Work History

Surgical Coordinator

Carepoint Health
09.2023 - Current
  • Scheduled and managed surgeries and procedures making sure patients are aware and understand each step of the process from the check-in to the discharge.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
  • Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
  • Coordinated with facilities to set up surgeries for Cardiology and General Surgeons
  • Managed physician calendar by updating daily scheduled surgical procedures.
  • Compiled physical and digital documents, charts and reports prior to patients' appointments to ensure productive visit
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
  • Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
  • Assisted with medical coding and billing tasks.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Helped patients complete necessary medical forms and documentation.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Certified Medical Assistant

Carepoint Health
02.2022 - Current
  • Provided front and back-office support for a multi-specialty practice, including Colorectal Surgeons, Cardiology, Gastroenterology, Hepatobiliary Surgery, Liver Disease and General Surgeons
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in refill requests.
  • Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
  • Collaborated with pharmacies to submit and refill patients' prescriptions and resolve and clarify issues with patient medication
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Maintained inventory and product expiration logs to record updated documentation for tracking purposes.
  • Trained new staff members on protocols and procedures, safe instrument handling, workflow organization.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones alongside clinical tasks when required.
  • Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
  • Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.

Certified Medical Assistant

Hematology and Oncology
10.2019 - 03.2020
  • Assisted in patient intake during appointments & updated demographics as needed
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a clean, healthy and safe environment for patients and coworkers
  • Assisting with diagnostic tests and clinical procedures such as venous and capillary invasive procedures for blood draws
  • Responded appropriately to the physical and emotional needs of oncology patients
  • Assisted with injections as directed by physician
  • Flushed IVs of iron infusions patient
  • Maintained a steady flow of patient traffic to ensure patients are seen in a timely manner
  • Knowledgeable of EMR System
  • Maintained inventory for infusions and chemotherapy supply's patients

Administrative Assistant

Otrera
10.2006 - 06.2009
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings with jewelry vendors
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Senior Web Site Associate

French Connection
12.2003 - 05.2007
  • Oversee seasonal web launch by liaising with London headquarters & retail merchandising team on each final buy.
  • Develop and monitor sales plans and targets by sales line and classification as well as control inventory management. Complete end of season consolidation by working with district manager, web store & retail merchandising team.
  • Develop annual financial plans and evaluate them on a rolling quarterly basis. Formulate and profitably execute seasonal forecasting, planning and inventory management. Monitor and partner with retail merchandising team regarding ongoing
  • Inventory strategies.
  • Liaise with PR on upcoming editorials & catalogues to ensure all items are featured on website and with web store to ensure proper customer service.
  • Develop & maintain weekly web recap reports to analyze trends in number of order, units sold, and charge sends, UPT, ADT, etc and present to district/regional managers in weekly performance meetings.
  • Work with online partners to maximize online marketing.
  • Review all web selling and check availability, refill key items and allocate new items to web store.
  • Conduct and assist in assortment planning, inventory productivity, item availability, and receiving and fulfillment, in effort to achieve financial results.
  • Responsible for analyzing company’s website performance figures. Create and update weekly, monthly and yearly progress reports and present all results to senior management.
  • Track individual product performance. Work closely with offices abroad to ensure correct tracking of product sales.
  • Create various strategies, based on all performance results, to increase sales and revenues.
  • Participated in conference calls with all regional & store managers

Education

Clinical Medial Assistant Certification -

Garden State Science And Technology Institute
Jersey City, NJ
12.2019

High School Diploma -

Penn Foster Career School
Scranton, PA
01.2015

Skills

    ● Vitals (T, BP, R, P)

    ● Basic Life Support

    ● Proficient with ECW System

    ● Phlebotomy

    ● Microsoft Office Suite

    ● Injection (IM)

    ● Proficient in Outlook, Word and Excel

    ● Clinical Lab Procedures

    ● Proactive and Solution Oriented

    ● Electrocardiography

    ● OSHA & HIPPA Trained

    ● Wound Care

Languages

Spanish
Limited Working

Timeline

Surgical Coordinator

Carepoint Health
09.2023 - Current

Certified Medical Assistant

Carepoint Health
02.2022 - Current

Certified Medical Assistant

Hematology and Oncology
10.2019 - 03.2020

Administrative Assistant

Otrera
10.2006 - 06.2009

Senior Web Site Associate

French Connection
12.2003 - 05.2007

Clinical Medial Assistant Certification -

Garden State Science And Technology Institute

High School Diploma -

Penn Foster Career School

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Jacqueline Gonzalez