Jacqueline Gonzalez
Brooksville,FL
Summary
Results-driven professional with a strong focus on delivering exceptional customer support. Proven ability to effectively manage concerns, resolve conflicts, and ensure maximum customer satisfaction. Solid background in customer relations and communication, enabling effective interactions and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Server
HopCat
08.2023 - 08.2024
- Provided guests with craft beer suggestions and exceptional service whether it was a slower Monday or a college football Saturday game day
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
Chili’s
09.2021 - 06.2023
- Proven ability to manage tables and bar patrons while maintaining a friendly and efficient atmosphere
- Proficient in crafting margaritas and overlooking bar inventory
Administrative Assistant
House of Power Church
12.2020 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Server
Fork and Daggar Ale Haus
10.2019 - 01.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Waverly Beach Bar
04.2018 - 08.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and organized bar area.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School -
Appleton East High School
Appleton, WI06.2018
Skills
- Communication
- Problem Solving
- Teamwork
- Attention to detail
- Punctuality
- Adaptability
- Multitasking
- Phone etiquette
- Organizational Skills
- Empathy and Patience
Timeline
Server
HopCat
08.2023 - 08.2024
Server/Bartender
Chili’s
09.2021 - 06.2023
Administrative Assistant
House of Power Church
12.2020 - 05.2021
Server
Fork and Daggar Ale Haus
10.2019 - 01.2020
Server
Waverly Beach Bar
04.2018 - 08.2019
High School -
Appleton East High School
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