Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Gonzalez

Brownsville

Summary

Dynamic Medical Office Specialist with extensive experience at Graciela Leija, MD, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and adherence to HIPAA compliance. Skilled in medical billing and adept at managing complex patient information, ensuring accuracy and efficiency in all processes. Tenacious Referral Specialist with 3 years connecting clients with medical providers. Successful working with insurance companies and other medical professionals to obtain prior authorization and set up essential client appointments. Applies proactive approach to problem-solving and resourceful use of industry network.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Medical Office Specialist

Graciela Leija, Md
10.2023 - 10.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Used eClinicalWorks to schedule appointments for doctor visits and procedures.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Registered patients and completed associated paperwork for accurate records.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Prepared and processed patient referrals and transfer requests.

Pharmacy Technician Trainee

Autrey Pharmacy
02.2021 - 03.2023
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Assisted with filling of over 100 prescriptions daily.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Work From Home Customer Service Rep

Teleperformance
01.2019 - 12.2020
  • Responded to customer requests for medical insurance plans.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of medical insurance plans and welcoming with positive experiences.

Education

High School Diploma -

Rivera High School
Brownsville, TX

Skills

  • Patient scheduling
  • Medical transcription
  • Medical documentation
  • Healthcare regulations
  • Insurance verification
  • HIPAA compliance
  • Appointment setting
  • Medical billing
  • Payment collection and processing
  • Medical terminology
  • ICD-10 coding
  • Appointment scheduling
  • Data entry

Timeline

Medical Office Specialist

Graciela Leija, Md
10.2023 - 10.2024

Pharmacy Technician Trainee

Autrey Pharmacy
02.2021 - 03.2023

Work From Home Customer Service Rep

Teleperformance
01.2019 - 12.2020

High School Diploma -

Rivera High School

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