Jacqueline Gonzalez
Denton
Summary
Dynamic and dedicated professional with exceptional customer service skills from The Lakes at Castle Hills. Proven ability to engage guests and train staff, ensuring high satisfaction levels. Strong work ethic and attention to detail complemented by cash handling expertise, contributing to seamless operations in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server/Bartender
The Lakes at Castle Hills
08.2024 - 08.2025
- Delivered exceptional customer service, ensuring a positive dining experience
- Managed table settings and maintained cleanliness to enhance guest satisfaction.
- Trained new bartenders on techniques, drink preparation, and customer engagement strategies.
- Served high customer volumes during special events, nights, and weekends.
- Delivered exceptional customer service during high-volume banquet events
- Handled cash transactions accurately and processed payments efficiently.
- Maintained cleanliness and organization in dining areas before, during, and after events
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
UPS Associate
Ups Store
08.2023 - 08.2024
- Assisted in daily operations, ensuring timely completion of routine tasks and adherence to procedures.
- Supported team members by providing accurate information and guidance on operational processes.
- Adapted quickly to new systems, enhancing efficiency in workflow management and task execution.
- Collaborated with colleagues to maintain high standards of service delivery and customer satisfaction.
- Helped customers pack and ship items safely
Apparel Associate
Walmart
12.2022 - 08.2023
- Assisted customers in locating apparel items, enhancing shopping experience.
- Organized merchandise displays to improve visibility and accessibility.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Operated point-of-sale systems efficiently, ensuring smooth transactions.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Displayed and organized products in store to help customers locate products easily.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean, organized store environment.
Education
High School Diploma -
John H Guyer High School
Denton, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Supply restocking
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Multitasking
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Bartender
The Lakes at Castle Hills
08.2024 - 08.2025
UPS Associate
Ups Store
08.2023 - 08.2024
Apparel Associate
Walmart
12.2022 - 08.2023
High School Diploma -
John H Guyer High School
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