Jacqueline Gonzalez-Najera
Tacoma,WA
Summary
A diligent maintenance supervisor adept at establishing and maintaining stock records and other documents such as inventory, material control, accounting, and supply reports. Over two years of experience supervising and performing maintenance management duties. Also a detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
9
9
years of professional experience
Work History
Automated Logistics Specialist/HVAC-R Mechanic
U.S Army
Tacoma, WA
09.2017 - Current
- Established and maintained stock records and other documents such as inventory, material control, accounting, and supply reports.
- Produced weekly status reports detailing logistic operations and problems.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Maintained excellent attendance record, consistently arriving to work on time.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Developed team communications and information for maintenance meetings.
- Oversaw inventory to reduce inaccuracies and achieve proper equipment maintenance.
- Organized documents to increase operational productivity.
Non-Certified Medical Assistant/Patient Access Representative
Ridgecrest Regional Hospital Urgent Care
Ridgecrest, CA
12.2015 - 07.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient co-payments and discussed options to satisfy remainder of patient financial obligations.
- Explained plans for treatment and payment options.
- Assisted patients in filling out check-in and payment paperwork.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained patient medical history, including medication information, symptoms and allergies.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Escorted patients to examination rooms.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Attended required training, education and meetings.
Education
High School Diploma -
Sherman E Burroughs High School
Ridgecrest, CA05.2015
No Degree -
Cerro Coso Community College
Ridgecrest, CASkills
- Fluent with GCSS-Army
- Medical office administration
- Emergency procedures understanding
- Patient Scheduling
- HIPAA Compliance
- Tools and mechanical equipment
- Compassionate caregiver
- Adaptable
- Insurance Knowledge
- Bilingual Spanish/English
Timeline
Automated Logistics Specialist/HVAC-R Mechanic
U.S Army
09.2017 - Current
Non-Certified Medical Assistant/Patient Access Representative
Ridgecrest Regional Hospital Urgent Care
12.2015 - 07.2017
High School Diploma -
Sherman E Burroughs High School
No Degree -
Cerro Coso Community College