JACQUELINE GORDON
Broad Brook,CT
Summary
Experienced and detail-oriented professional with exceptional organizational skills. Recognized for effectively collaborating with diverse customer base and thriving in high-pressure environments. Demonstrates adaptability to new situations and challenges, consistently enhancing the organizational brand.
Overview
11
11
years of professional experience
Work History
Exhibitor Services Coordinator
Demers Exposition Services, Inc
03.2023 - Current
- Greeting clients/answering phone call/emails using interpersonal skills
- Client order entry using Boomer Commerce Program
- Organize and maintain confidential client files using a cloud-based filing system (Box)
- Graphic design using Corel based software to create signs, exhibitor show kits and other graphic needs
- Floorplan design using AutoCAD
- Establish pricing for show kits
- Collaboration with administrators, support, and management personnel to ensure successful completion of critical deadlines
- Assisted exhibitors with registration, shipping, freight handling, audiovisual equipment, furniture rental, catering orders, electrical needs
- Processed payments from exhibitors for services rendered during events
- Created and distributed exhibitor service manuals to ensure that exhibitors had the necessary information to set up their booths
- Customer service point person for exhibitors during events to ensure issues were addressed in a timely fashion
- Tracking vendor orders to ensure on time delivery, expediting when necessary to ensure customer satisfaction
- Recognized by management for providing exceptional customer service
Dining Services Director
Brookdale South Windsor
02.2016 - 02.2023
- Creation of weekly staff schedules to ensure adequate staffing levels
- Interview potential new hires and work with HR for onboarding
- Leadership, insight and mentoring for new hires as well as oversee all staff training and development programs
- Annual staff performance reviews, disciplinary documentation as required
- Worked in close collaboration with team members to ensure customers received high-quality service
- Partnered with Marketing/Sales department and community outreach to increase lead/sales quotas through various events such as meet and greet, food drives, appreciation events
- Worked with an annual budget maintaining accurate records of all transactions related to purchasing supplies and equipment
- Purchasing and inventory of all food items/supplies to ensure adequate preparation levels were met including system improvement to streamline procedures, eliminate waste and control costs
- Ensured compliance with local health codes by regularly inspecting kitchen areas and storage facilities
- Oversaw food preparation, production and presentation according to quality standards
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure compliance with local health codes and other applicable regulations
- Weekly meetings with guests to ensure guest satisfaction, complaint resolution as necessary
Dining Services Director
Genesis Healthcare
08.2014 - 01.2016
Education
ASSOCIATE DEGREE - GRAPHIC DESIGN
Art Institute of Pittsburgh
Skills
- Excellent Client Relations
- Administrative Recordkeeping
- Staff Leadership/Training
- Scheduling
- Event Planning
- Partnership Development
- Budget control/reporting
- Event management
- Trade show planning
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking Abilities
Awards
FOODSERVICE MANAGEMENT PROFESSIONAL
Timeline
Exhibitor Services Coordinator
Demers Exposition Services, Inc
03.2023 - Current
Dining Services Director
Brookdale South Windsor
02.2016 - 02.2023
Dining Services Director
Genesis Healthcare
08.2014 - 01.2016
ASSOCIATE DEGREE - GRAPHIC DESIGN
Art Institute of Pittsburgh
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