Jacqueline Grande
Anaheim,CA
Summary
Dynamic professional with a proven track record at Hectors Mexican Kitchen + Bar, excelling in effective customer upselling and leadership. Skilled in relationship management and multitasking, I significantly enhanced dining experiences and team efficiency. Expert in food and beverage pairings, I bring a friendly, positive attitude to every interaction, driving customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
*Part Time* Payroll Specialist
Intela Staffing
Orange, CA
10.2023 - Current
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Generated reports detailing hours worked by department, location, employee type as requested by management.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
Waitress
Hectors Mexican Kitchen + Bar
Orange, CA
02.2023 - 01.2025
- Took orders from customers accurately and in a timely manner.
- Handled five tables at a time.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Recommended, selected and located merchandise based on customer desires.
- Upsold additional items based on customer interests and needs.
- Assisted in training new servers.
- Demonstrated excellent multitasking skills by efficiently managing multiple requests at once.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Education
Associate of Science - Radiology
Cypress College
Cypress, CA05-2026
Skills
- Effective customer upselling
- Food and beverage pairings
- Relationship management
- Multitasking and organization
- High volume dining
- Reliable attendance
- Friendly, positive attitude
- Leadership
- Problem-solving
- Communication
Languages
Spanish
Native/ Bilingual
Timeline
*Part Time* Payroll Specialist
Intela Staffing
10.2023 - Current
Waitress
Hectors Mexican Kitchen + Bar
02.2023 - 01.2025
Associate of Science - Radiology
Cypress College
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