Jacqueline Gray
Meridian,ID
Summary
Organized Associate Banker, proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in high volume cash handling, entity custodianship and assisting with mentoring new employees. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar enthusiasm to grow and develop. Consistently recognized for "service with a smile" mentality. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, teaching opportunities and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Associate Banker
JP Morgan Chase Bank, N.A.
08.2010 - Current
- Other Positions Held: Licensed Relationship Banker, Personal Banker, Lead Teller Operations Specialist
- Achieved 97% (9's and 10's) Outstanding Customer Satisfaction Surveys
- Achieved 2 Perfect Audits while Operations Specialist
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided advice on different bank products and financial options.
- Balanced teller drawers, ATM and Vault cash.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into team environment.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
Assistant Manager
Jamba Juice
10.2005 - 08.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Some College (No Degree) - Nursing Assistant
Kaplan College
San DiegoHigh School Diploma -
Steele Canyon High School
Spring Valley, CA06.2005
Skills
- Branch operations
- Customer Service
- Relationship Building
- Audit Support
- Security knowledge
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Coaching and Mentoring
- Written and oral communication
Timeline
Associate Banker
JP Morgan Chase Bank, N.A.
08.2010 - Current
Assistant Manager
Jamba Juice
10.2005 - 08.2010
Some College (No Degree) - Nursing Assistant
Kaplan College
High School Diploma -
Steele Canyon High School
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