Jacqueline Green
Administrative Operations Manager
Uniondale,NY
Summary
Accomplished and results-oriented professional with over 15+ years of experience overseeing, data analysis, and business activities.
People manager who improves processes by recognizing business opportunities, recommending strategic changes, and implementing solutions that achieve desired results, such as cost reductions and productivity increases.
Overview
16
16
years of professional experience
3
3
Certificates
Work History
Administrative Operations Manager
Swissport USA. Inc.
Queens, NY
06.2006 - Current
- Supervise high-performing team of 89; improve staff adaptability, productivity, knowledge, and skills by conducting performance evaluations, providing training plans and strategic schedules, and managing new hires
- Verify staffing levels through quantitative and qualitative data analysis to maintain a workforce that meets business goals and functions optimally
- Cross-train team members to optimize manpower utilization, team productivity, and efficiency, applying expertise in workforce management and staffing analysis; regulated overtime by 20%
- Prepare and compile graphs, charts, and spreadsheets using Excel, for 3-5 monthly reports and presentations for review by Vice President, Director, and Senior Operations Manager, that inform business decisions
- Maintain compliance with processes and regulations while managing and coordinating business operations and reviewing, rectifying, and executing timely, accurate payroll
- Reduced business expenses by 15% within 1 year by identifying and enacting daily cost-saving opportunities and staffing level adjustments
- Spearheaded development and delivery of operational briefing flowchart that is utilized system-wide to highlight daily operational touchpoints, provide clear instructions or information, and allow for clear communication
Customer Service Operations Supervisor
Swissport USA Inc.
Queens, N.Y
- Oversaw scheduling of manpower, adjusting schedules based on customer demand and service level agreements (SLA)
- Established and implemented work shifts driven by data and employee attendance reports to meet employee needs while fulfilling business requirements, reducing employee turnover by 15%
- Implemented methods to increase employee engagement, such as constructive feedback sessions and 1:1 coaching to fuel motivation and productivity
- Increased customer satisfaction by coaching team members on best practices and creating an efficient system for the team to organize customer communications and expectations, allowing for increased transparency
- Ensure employees maintain compliance with regulatory policies, procedures, standards, and ethical practices
Education
Bachelor of Science - Management Information Systems
SUNY College At Old Westbury
Old Westbury, NY 05.2001 -
Associate of Applied Science - Computer Information Systems
Nassau Community College
Garden City, NY 05.2001 -
Skills
ICD-10 -CM (International Classification of Disease Systems) Coding
Medical History Recording
CPT Code Modifiers
Sequence Selection
Hospital Inpatient and Outpatient Records
Diagnostic Codes
Complex Problem-Solving
Regulatory and Compliance
Adaptability
Planning and Coordination
Microsoft Office Suite (Word, PowerPoint, Excel)
Certification
Certified Coding Specialist, AHIMA- Expected Exam Date Sep 2022
Timeline
Administrative Operations Manager
Swissport USA. Inc.
06.2006 - Current
Bachelor of Science - Management Information Systems
SUNY College At Old Westbury
05.2001 -
Associate of Applied Science - Computer Information Systems
Nassau Community College
05.2001 -
Customer Service Operations Supervisor
Swissport USA Inc.