Hi, I’m
Jacqueline Green
St Louis,MO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
38
years of professional experience
Work History
Secretary Of State Office
Business Services Specialist III
06.1999 - 10.2021
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided ongoing guest service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Regions Bank
Bank Teller
07.1997 - 06.1999
Job overview
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
White Castle
Assistant Supervisor
03.1987 - 03.1997
Job overview
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Submitted documentation and reports to upper management.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Trained assembly finishers and evaluated quality of work.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Maintained safety records and accident reports for human resources.
- Managed records and documentation for payroll, inventory control and workflow.
- Inspected manufactured assemblies and monitored progress toward production dates.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified individual employee's unique work styles and adapted management methods.
- Interviewed, hired and trained new employees for production positions.
Caleco's Resturant
Cashier
04.1980 - 09.1983
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
Education
American Institute of Banking720 Olive St. Louis Mo 63103
Certificate from Principles of Banking
Vocational Training 1727 Locust Street St. Louis Mo. 63103
Certificate from Word Processing
Vashon High SchoolSt Louis, MO
High School Diploma
06.1982
Skills
- Customer Account Management
- Efficient and Detail-Oriented
- Operational Requirements
- Employee Presentations
- Data Entry and Maintenance
- Promotions Programs
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Call Documentation
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Customer Satisfaction
- Policy and Procedure Adherence
- Billing Adjustments and Refunds
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Services Specialist III
Secretary Of State Office
06.1999 - 10.2021
Bank Teller
Regions Bank
07.1997 - 06.1999
Assistant Supervisor
White Castle
03.1987 - 03.1997
Cashier
Caleco's Resturant
04.1980 - 09.1983
American Institute of Banking
Certificate from Principles of Banking
Vocational Training
Certificate from Word Processing
Vashon High School
High School Diploma
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