Jacqueline Greider
Las Vegas,NV
Summary
Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems. Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues. Friendly and positive casino team leader bringing 25 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Seamlessly balances dealer supervision with promoting enjoyable patron experiences. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills. Observant table games supervisor knowledgeable about gaming regulations and establishment operations. Detail-oriented, thorough and great at managing conflicts. Diligent about monitoring employee work, preventing cheating and protecting profits. Skilled at coordinating money transfers, paperwork and reports for fully compliant operations.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.
Overview
24
24
years of professional experience
Work History
Table Games Floor Supervisor
Paris Hotel And Casino
12.2017 - Current
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Monitored patrons for signs of compulsive gambling.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Established and maintained banks and table bet limits for each supervised game.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Trained, supervised and evaluated workers.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Performed paperwork required for monetary transactions.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Table Games Dual Rate Dealer
Paris Hotel And Casino
06.2012 - 12.2017
- Monitored game for potential security risk to protect operation and players.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Answered players questions and resolved disputes to provide excellent customer service.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Enforced game rules to maintain fair paly and avoid disputes.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Complemented player numbers to reach minimum levels for play of different games.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Trained new dealers in rules and operation of different games.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Learned and followed company procedures to maintain consistency and standards.
- Inspected table games and equipment to confirm proper function.
- Received and documented patrons' wagers prior to beginning games.
- Controlled equipment such as roulette wheels to run games.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored players behavior, taking appropriate action against rule violations.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Dealt cards and compared hands to determine winners of games such as blackjack.
Table Games Dealer
Paris Hotel And Casino
05.2005 - 06.2012
- Learned and followed company procedures to maintain consistency and standards.
- Worked with dealer team to run larger games such as craps and baccarat.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Enforced game rules to maintain fair paly and avoid disputes.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Complemented player numbers to reach minimum levels for play of different games.
- Received and documented patrons' wagers prior to beginning games.
- Answered players questions and resolved disputes to provide excellent customer service.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Monitored players behavior, taking appropriate action against rule violations.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Controlled equipment such as roulette wheels to run games.
- Monitored game for potential security risk to protect operation and players.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Dealt cards and compared hands to determine winners of games such as blackjack.
Table Games Dealer
Barbary Coast Casino
03.1999 - 05.2005
- Learned and followed company procedures to maintain consistency and standards.
- Worked with dealer team to run larger games such as craps and baccarat.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Enforced game rules to maintain fair paly and avoid disputes.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Complemented player numbers to reach minimum levels for play of different games.
- Answered players questions and resolved disputes to provide excellent customer service.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Dealt cards and compared hands to determine winners of games such as blackjack.
Education
Certification - Table Game Training And Theories
Las Vegas School of Dealing
Las Vegas, NV06.1998
General Studies
Eisenhower Senior High School
Rialto, CA06.1990
Skills
- Greeting Guests
- Customer Satisfaction
- Customer Loyalty
- Performance Strategies
- Overseeing Games
- Complex Problem-Solving
- Training Employees
- Monetary Transactions
- Standards Compliance
- Federal Regulations
- Reading Comprehension
- Customer Interaction
- Maintaining Clean Work Areas
- Social Perceptiveness
- Service Quality
- Creative Solutions
- Employee Engagement
- Knowledge of Gaming Regulations
- Coordinating Documents
- Customer Inquiries
- Customer Experience
- Monitoring Chips Purchases
- Operational Improvements
- Customer Needs Assessments
Accomplishments
- Collaborated with multiple teams in the transition to Live Table Games and Training at Harrah's Cherokee.
Company Inspired Training Courses
*Service with a Smile
*Caring Culture
*Anti-theft/money laundering
*Responsible Gaming
*Title 31 compliance
*Sexual harassment in the workplace
*Cyber security
*Inspiring Grown-ups to play
*Accidents,Slips and Falls
*OSHA compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you’re in a card game and you don’t know who the sucker is, you’re it.
Anonymous
Timeline
Table Games Floor Supervisor
Paris Hotel And Casino
12.2017 - Current
Table Games Dual Rate Dealer
Paris Hotel And Casino
06.2012 - 12.2017
Table Games Dealer
Paris Hotel And Casino
05.2005 - 06.2012
Table Games Dealer
Barbary Coast Casino
03.1999 - 05.2005
Certification - Table Game Training And Theories
Las Vegas School of Dealing
General Studies
Eisenhower Senior High School