Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Jacqueline Griffiths-Clarke

New Milford,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Financial Navigator

Holy Name Hospital
08.2022 - Current
  • Meets outlined Holy Name Medical Center benchmarks and/or quality indicators as monitored through audits or recordings
  • Meets the expectations of internal and external customers (Patients, Physicians Office) in providing excellent service
  • Promotes sense of pride in Call Center and positive interpersonal relations among 10 team members
  • Responsible for transition of upward to 70 patients daily to Financial Counseling Department
  • Responsible for determining patient benefit coverage and patient notification of any financial responsibility, prior to patient receiving service
  • Suggests improvements and participates in efforts to improve service levels

Senior Surgical Coordinator

Advanced Foot And Ankle Care
02.2015 - 08.2020
  • Liaison between hospital, surgical center, and the patient.
  • Explained pre and post-operative procedures to patients and monitored conditions throughout treatments.
  • Effectively controlled the release of proprietary and confidential information for general patient lists.
  • Prepared departmental contracts for attorney approval.
  • Receive requests for pre-authorizations and ensure that they are properly and closely monitored
  • Manage correspondence with insurance companies, physicians, specialists and patients as required

Peripheral Arterial Disease Technician

Advanced Foot And Ankle Care
04.2012 - 08.2020
  • Set up equipment to prepare for patient procedures and tests.
  • Tested patient for arterial disease with specialized equipment to conduct test.
  • Documented findings manually and with recording devices to update medical records.
  • Checked, tested and maintain equipment to uphold optimal diagnostic standards.
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.

Senior Account Manager

Advanced Foot And Ankle Care
07.2009 - 08.2020
  • Oversaw training and daily performance of five staff members .
  • Reviewed accuracy and processed upwards of 100 accounts daily.
  • Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow-up is performed.
  • Created repayment plans based on account holder's financial status and repayment abilities.
  • Communicated with patients via email, phone, online presentations and in-person meetings.
  • Verified that HIPAA guidelines were strictly followed while relaying approved and denied payments to providers.

Education

Peripheral Arterial Disease Certification

Biomedic
02.2011

Associate of Applied Science - Business Computer Administration

Computer Learning Center
Paramus, NJ
05.1997

Skills

  • Epic
  • Tracnet
  • PADnet (Biomedix)
  • ADP (Payroll)
  • Microsoft Office Suite
  • Adobe Suite
  • Microsoft Teams
  • Skype/Zoom

Additional Information

  • More experience available upon request

Certification

  • Nutritionist, ISSA - 11/13/2023

Timeline

Patient Financial Navigator

Holy Name Hospital
08.2022 - Current

Senior Surgical Coordinator

Advanced Foot And Ankle Care
02.2015 - 08.2020

Peripheral Arterial Disease Technician

Advanced Foot And Ankle Care
04.2012 - 08.2020

Senior Account Manager

Advanced Foot And Ankle Care
07.2009 - 08.2020

Peripheral Arterial Disease Certification

Biomedic

Associate of Applied Science - Business Computer Administration

Computer Learning Center

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Jacqueline Griffiths-Clarke