Jacqueline Groenewold

• Completed project documentation, updated and distributed to appropriate project personnel.
• Documented system changes performed to maintain accurate operating records.
• Assisted in engineering information systems software and hardware to support applications and control systems.
• Collaborated with Systems Engineers to determine solutions to observed issues.
• Maintained non-critical software products to aid in operation and maintenance of system.
• Collaborated with engineering staff during early project stages to develop effective strategies for implementation.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

• Recommended specific hair and beauty products to meet individual customer needs.
• Maintained counter and display areas for cleanliness and organization.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Processed payments, entering sales in register for prompt customer service.
• Trained new staff in product knowledge and customer service protocols.
• Used in-store system to locate inventory and place special orders for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Monitored customers for signs of security concerns and escalated issues to management.

• Configured hardware, devices, and software to set up work stations for employees.
• Supported all computer lab operations.
• Provided instruction to all lab users on proper use of all equipment.
• Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
• Handled lab equipment, cleaned keyboards, monitors, and disk drives.
• Monitored systems in operation and quickly troubleshot errors.
• Installed and configured operating systems and applications.
• Responded to customer inquiries and provided technical support and assistance over phone and in person.
• Patched software and installed new versions to eliminate security problems and protect data
• Installed, configured and maintained computer systems and network connections.
• Researched and identified solutions to technical problems.
• Updated, cleaned and maintained computer hardware

• Fulfilled roles in performances, collaborating well with fellow musicians.
• Studied scores at length to learn music in detail and develop suitable interpretations.
• Performed in shows.

• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Removed tassels by hand from tops of corn plants to prevent self-pollination.
• Tracked male and female row planting to detassel correct plants.
• Led team of 50+ skilled and unskilled farm personnel.
• Managed and motivated employees to be productive and engaged in work.
• Managed wage raises for farm personnel.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Used POS system to enter orders, process payments and issue receipts.
• Handled cash with high accuracy and took care to check bills for fraud.

• Worked in harsh weather conditions to accomplish necessary planting, cultivation and harvesting work for corn crop.
• Removed tassels by hand from tops of corn plants to prevent self-pollination.
• Tracked male and female row planting to detassel correct plants.
• Communicated with coworkers and management to report challenges.

• Relevant Coursework:

Principles of Computer Science

Computer Forensics

Data Structures I & II

Computer Organization

Intro to Information Systems

Net Fundamentals

Unix

Switching and Routing I

Web Tech

Database System

Software Engineering I & II

Network Security

Operating Systems

Secure Code & Design

Digital Ethics

Networks

Python Data

Linux System Administration