Jacqueline Guerra
Miami,FL
Summary
"To secure a challenging position in a dynamic organization where I can apply my skills and experience to contribute to the company's growth and success"
Overview
20
20
years of professional experience
Work History
Dishwasher
Ihop
Miami, Florida
08.2023 - 12.2023
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Maintained adequate levels of cleaning supplies for washing dishes.
Restaurant Hostess
Ihop
Lauderdale Lakes, Florida
01.2020 - 09.2020
- Greeted customers and escorted them to their tables.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Receptionist
Excalibur Electronics
Miami, Florida
09.2003 - 06.2008
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled high volume of incoming calls efficiently, ensuring prompt and accurate communication with clients and staff.
- Processed incoming and outgoing mail, ensuring timely delivery.
- Managed multi-line phone system to direct calls efficiently.
- Maintained organized front desk area and ensured supplies were stocked.
- Handled administrative tasks, including filing and data entry duties.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
Education
GED -
Miami Dade College
Miami, FL06-1996
Skills
- Dishwashing techniques
- Sanitation standards
- Equipment operation
- Supply management
- Cleaning protocols
- Customer interaction
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Dishwasher
Ihop
08.2023 - 12.2023
Restaurant Hostess
Ihop
01.2020 - 09.2020
Receptionist
Excalibur Electronics
09.2003 - 06.2008
GED -
Miami Dade College