Jacqueline Guthrie
Medinah,Illinois
Summary
Dynamic Retail and Service Leader with 10+ years in management roles. Expertise in Operations Management, Team Leadership, and Customer Service. Proven track record in enhancing efficiency, driving sales, and fostering team development. Skilled in Financial Management and Inventory Management, ensuring optimal resource allocation and profitability. Concrete and hands-on approach ensures effective problem-solving and decision-making. Predictable and consistent, fostering a stable, safe, and productive work environment.
Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager to Production Manager
Gerber Collision and Glass
05.2019 - Current
- As a General Manager to Production Manager, I oversee the repair process, ensuring quality and customer satisfaction.
- Assign labor and manage vehicle repair processes, ensuring timely completion.
- Edit repair plans and update estimates, maintaining accuracy and efficiency.
- Conduct in-depth quality checks throughout the repair process, ensuring high standards.
- Coordinate sublet work and manage parts inventory, optimizing operational flow.
- Handle payroll and accounts receivable, ensuring financial accuracy and timeliness.
- Deliver completed vehicles to customers, ensuring satisfaction and addressing concerns.
- Assist in training staff, fostering a composed and focused team environment.
- Gerber Collision and Glass is a leading provider of automotive collision and glass repair services.
Store Manager | Operations and Financial Management
Spirit Halloween
07.2018 - 10.2018
- As a Store Manager, I led store operations and financial management during the peak season.
- Completed initial store setup, ensuring readiness for peak season.
- Controlled payroll and optimized staffing, achieving +10% efficiency.
- Executed shipment-to-floor procedures, maintaining inventory accuracy.
- Provided excellent customer service, enhancing guest satisfaction.
- Managed daily and weekly paperwork, ensuring operational consistency.
- Spirit Halloween is a seasonal retailer specializing in Halloween costumes and decorations.
Shift Supervisor | Team Leadership and Customer Service
Starbucks
08.2017 - 10.2018
- As a Shift Supervisor, I led teams to deliver exceptional service and operational efficiency.
- Led teams of 3-8 people, ensuring smooth operations and customer satisfaction.
- Completed daily inventory counts and managed supply orders, maintaining stock levels.
- Resolved customer issues, ensuring a welcoming and supportive environment.
- Starbucks is a global coffeehouse chain known for its high-quality coffee and customer service.
Store Manager | Sales and Inventory Management
Hot Topic
09.2016 - 07.2017
- As a Store Manager, I drove sales and managed inventory to meet business goals.
- Monitored payroll spending, optimizing labor costs.
- Achieved sales goals, enhancing customer engagement and satisfaction.
- Completed store set changes, meeting deadlines and maintaining visual standards.
- Hot Topic is a retail chain specializing in music and pop culture-themed fashion.
Assistant Manager to Store Manager | Customer Service and Operations
Journeys
04.2015 - 09.2016
- As an Assistant Manager to Store Manager, I supported customer service and operational excellence.
- Assisted customers with product selection, enhancing their shopping experience.
- Managed special orders and transfers, ensuring customer satisfaction.
- Handled scheduling and hiring, fostering a consistent and supportive team environment.
- Journeys is a retail chain offering footwear and accessories.
Receptionist and Administrative Assistant | Administrative Tasks
Lexington Health
03.2015 - 12.2015
- As a Receptionist and Administrative Assistant, I supported administrative tasks and customer interactions.
- Answered phones and transferred calls, ensuring efficient communication.
- Processed payments and updated resident accounts, maintaining financial accuracy.
- Prepared welcome paperwork for new residents, ensuring a smooth onboarding process.
- Lexington Health is a healthcare provider offering a range of services.
Education
Associate of Applied Science - Accounting
College of DuPage
Glen Ellyn05.2024
Skills
- Accounts Receivable Management
- Administrative Tasks
- Customer Service
- Customer Relationship Management
- Inventory Management
- Microsoft Office Suite
- Payroll Management
- Quickbooks Online Bookkeeping
- Sales Management
- Team Leadership
- Operations Management
- Staff Development
- Cash Management
- Profit And Loss (P&L) Management
- Financial Management
- Leadership and team building
Certification
- Quickbooks Online Bookkeeping Mar 2025
- Microsoft Office Associate Excel Certification Oct 2022
PERSONALITY STRENGTHS
- Conventional — Adheres to established processes and methods
- Flexible — Adaptable while maintaining stability and success
- Engaged — Excels in teams and one-on-one interactions
- Considerate — Balances personal needs with empathy for others
- Composed — Remains calm under pressure
- Scientifically validated by Trudy
Timeline
General Manager to Production Manager
Gerber Collision and Glass
05.2019 - Current
Store Manager | Operations and Financial Management
Spirit Halloween
07.2018 - 10.2018
Shift Supervisor | Team Leadership and Customer Service
Starbucks
08.2017 - 10.2018
Store Manager | Sales and Inventory Management
Hot Topic
09.2016 - 07.2017
Assistant Manager to Store Manager | Customer Service and Operations
Journeys
04.2015 - 09.2016
Receptionist and Administrative Assistant | Administrative Tasks
Lexington Health
03.2015 - 12.2015
Associate of Applied Science - Accounting
College of DuPage