Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Gutierrez

Huntington Station,NY

Summary

Dynamic and customer-focused professional with extensive experience at Ford Services, excelling in relationship building and appointment scheduling. Proven ability to enhance customer satisfaction and maintain organized environments. Skilled in data entry and payment processing, consistently delivering positive first impressions and resolving issues effectively in high-pressure situations.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

4
4
years of professional experience

Work History

Receptionist

Ford Services
03.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Sales Associate

Target
10.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Host

Yesterday's Diner
08.2021 - 12.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Sales Associate

Marshalls
02.2024 - 05.2024
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Bath and Body Work
01.2023 - 03.2024
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Huntington High School
188 Oakwood RD
06-2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Customer service
  • Payment processing
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Ford Services
03.2025 - Current

Sales Associate

Target
10.2024 - 01.2025

Sales Associate

Marshalls
02.2024 - 05.2024

Sales Associate

Bath and Body Work
01.2023 - 03.2024

Host

Yesterday's Diner
08.2021 - 12.2024

High School Diploma -

Huntington High School

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