Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Hardy

Boulder,CO

Summary

Organized Manager with noted experience in event management seeking a public relations position to be more involved and directly interactive with the Boulder community. Prioritize projects and multitask effectively to achieve project goals. Methodical, creative and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.


Produce and collaborate with Staff and Board members an international annual event for up to 6000+ attendees. Works effectively with onsite convention center team members ensuring operational and technology service excellence.


A leader with dedication to partnering with coworkers to promote engaged, empowering work culture and community. Documented strengths in building and maintaining relationships with diverse range of clientele in dynamic, fast-paced settings.

Overview

19
19
years of professional experience

Work History

Office and Registration Manager/Membership Coor.

Nceca
11.2011 - Current
  • Maintained membership database, ensuring that all information was current and accurate.
  • Scheduled and assigned daily work and activities for team members.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Built talented team through hiring and training new associates.
  • Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Developed and updated databases to handle customer data.
  • Created monthly meetings for cashiers and membership desk associates.
  • Promoted available products and services to customers during service, account management, and order calls.

Owner/Manager

Pottery Caffe: Paint-Your-Own Pottery/Espresso Bar
01.2005 - 01.2009
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Bachelor of Science - Studio Arts And Minor in Business

Colby-Sawyer College
New London, NH
05.1996

Skills

  • Registration Management
  • Office Supplies and Inventory
  • Electronic Filing System
  • Operational Improvements
  • Workflow Processes
  • Registration Procedures
  • Train Staff
  • Planning and Prioritization
  • Financial and Operational Reporting
  • Maintaining a User Portal Website
  • Procedures Scheduling

Timeline

Office and Registration Manager/Membership Coor.

Nceca
11.2011 - Current

Owner/Manager

Pottery Caffe: Paint-Your-Own Pottery/Espresso Bar
01.2005 - 01.2009

Bachelor of Science - Studio Arts And Minor in Business

Colby-Sawyer College

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Jacqueline Hardy