Jacqueline Haggerty
Jacksonville,FL
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Manager
Psycho Bunny
Jacksonville, FL
10.2022 - Current
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Streamlined communication channels, improving information flow and decision-making speed.
Amazon Fulfillment Associate
Amazon
Jacksonville, FL
09.2020 - 10.2022
- Inspected incoming materials for quality assurance purposes.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
Client Solution Specialist
TIAA Bank
Jacksonville, FL
01.2020 - 09.2020
- Maintain quality service to all clients by answering product and service questions, cross-selling related products and services, and being courteous and responsive to all clients' needs
- Resolve product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting the solution and following up with the client
- Maintain bank operations by following established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations
- Contribute to team effort by answering client phone calls in a timely manner
Customer Service Collections Representative
ADT
Jacksonville, FL
06.2018 - 11.2019
- Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services
- Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate area within ADT if issue is not within the scope of account services
- Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed
- Interface with SSO on billing service related issues.
Assistant Store Manager
Lane Bryant
Jacksonville, FL
08.2012 - 08.2019
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Education
Associates Degree -
Florida State College of Jacksonville
08-2020
High school diploma -
Frank H. Peterson Academies
05-2005
Skills
- Customer Relationship Management (CRM)
- Verbal and written communication
- Computer skills
- Flexibility
- Time Management
- Multi-Tasking
- Organization
- Problem-solving
- Team Leadership
- Product Management
- Loss Prevention
- Key Performance Indicators
- Sales Techniques
- Operations Management
Timeline
Manager
Psycho Bunny
10.2022 - Current
Amazon Fulfillment Associate
Amazon
09.2020 - 10.2022
Client Solution Specialist
TIAA Bank
01.2020 - 09.2020
Customer Service Collections Representative
ADT
06.2018 - 11.2019
Assistant Store Manager
Lane Bryant
08.2012 - 08.2019
Associates Degree -
Florida State College of Jacksonville
High school diploma -
Frank H. Peterson Academies