Jacqueline Hale
Glendale,AZ
Summary
Proven ability to learn various forms of technology and software quickly and accurately. Ability to juggle multiple high-priority tasks and meet deadlines. Capable of working collaboratively with diverse groups and establishing ongoing relationships. Proficient in Microsoft Office Suite. The ability to exhibit outstanding customer service, communication, and people skills.
Overview
11
11
years of professional experience
Work History
Data Entry Analyst
A1Fed
05.2022 - 10.2023
- Completed quality review of system data
- Confirm all legacy system data was transferred correctly
- Accurately entered information into a database per the standard operating procedures
- Followed instructions and completed additional tasks as required
- Submitted quality findings in a daily Excel report.
- Maintained high levels of productivity by accurately entering over 300 records per day.
Program Service Evaluator III
State of Arizona Department of Economic Security
07.2014 - 08.2020
- Completed data entry of reported changes and assisted with releasing information to other entities as requested
- Interviewed clients and processed state applications for Medicaid and other assistance utilizing multiple software programs and government systems
- Composed and sent correspondence to communicate program changes and application decisions
- Verified all reported information such as employment, income, assets, and household members
- Assisted clients with navigating online resources and completing online applications.
Medicare D Quality Print Validation Specialist
CSI Professional
10.2013 - 04.2014
- Accurately entered corrected insurance information into the database
- Reviewed insurance beneficiary data files to ensure the correct correspondence templates and data were being applied
- Identified and documented data quality issues and inconsistencies in production files
- Used Excel spreadsheets to organize data, document errors, and send daily quality reports.
Claims Processor
Medix Staffing
01.2013 - 10.2013
- Processed insurance claims per state and federal guidelines using claims processing and standard of operations manuals.
- Completed data entry and adjudication of claims utilizing electronic documents and claim management systems.
- Proofread electronic claim documents and requested rescans when files were determined to be incomplete or to contain incorrect data.
- Resolved issues preventing claims adjudication.
Education
High School Diploma -
Ensley Magnet High School
Birmingham, ALGoogle IT Support CERTIFICATE - Information Technology
Coursera
01.2021
Skills
- Problem-solving
- HIPPA compliance
- Spreadsheet proficiency
- Data accuracy
- Filing and data archiving
- Maintains confidentiality
- Independent worker
- Data Entry
- Excellent customer service skills
- Time management
- AS/400
Timeline
Data Entry Analyst
A1Fed
05.2022 - 10.2023
Program Service Evaluator III
State of Arizona Department of Economic Security
07.2014 - 08.2020
Medicare D Quality Print Validation Specialist
CSI Professional
10.2013 - 04.2014
Claims Processor
Medix Staffing
01.2013 - 10.2013
High School Diploma -
Ensley Magnet High School
Google IT Support CERTIFICATE - Information Technology
Coursera