Jacqueline Hall
Geneseo,New York
Summary
Self-motivated and enthusiastic office management and executive support professional with a broad-based background with organizations. Bringing several years' experience helping companies. Computer-savvy and quick learning. Strong communicator with a collaborative nature, good multitasking abilities and a superior work ethic.
Overview
29
29
years of professional experience
Work History
Administrative Office Manager
Smith Boys
Conesus, New York
04.2021 - Current
- Demonstrated strong organizational skills by efficiently managing office operations and implementing an effective filing system.
- Acted as a liaison connecting various departments within the organization.
- Answered customer inquiries promptly via phone or email.
- Coordinated special events such as conferences, seminars, receptions.
- Analyzed financial statements to identify discrepancies or areas of improvement.
- Provided guidance to junior staff on administrative tasks when required.
- Ensured adequate stock of office supplies through regular monitoring and tracking.
- Conducted comprehensive orientation sessions for new employees, educating them on organizational policies and processes.
- Provided administrative support to staff members, including scheduling meetings and events.
- Established procedures for record keeping, data entry, and information management.
- Ordered office supplies and equipment when necessary.
- Managed travel arrangements for employees attending conferences or business trips.
- Maintained accurate employee records in accordance with applicable laws.
- Processed invoices for payment in a timely manner.
- Maintained up-to-date records of office expenditures and processed reimbursement forms.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
- Collaborated with team leaders to determine and oversee operating budget.
- Established office space design and collaborated with contractors to execute construction.
- Created and enforced company rules and procedures while preparing for growth.
- Orchestrated and hosted events to celebrate holidays, conduct meetings and promote cross-departmental socializing to boost morale, cooperation and performance.
- Managed CRM updates, backups, report generation, and troubleshooting requisition.
- Supported sales and marketing initiatives by scheduling client events.
- Administered and updated database to manage payroll, employee benefits, and staff time.
- Developed procedures for employee handbook, technology policies and emergency recovery protocols.
- Monitored office inventory to maintain supply levels.
- Reduced paper usage and boosted tracking accuracy by devising file management system.
- Directed and oversaw office personnel activities.
- Maintained accurate and efficient records of transactions in a computerized database.
- Entered lien information into the system when applicable.
- Researched customer inquiries regarding title information.
- Assisted customers with questions about the titling process or fees associated with it.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Prepared daily reports to document title activity and sales.
- Recorded vehicle information in the system for registration needs.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Processed applications for new titles, transfers and duplicate titles.
- Verified accuracy of title documents for completeness and correctness.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Coordinated with other departments to resolve issues related to titling process.
- Handled payments from customers for taxes, registration fees.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Evaluated documents to determine property ownership.
- Processed and maintained title files, implementing security measures to protect data.
- Maintained regular communications with clients to discuss and resolve issues.
Manager
McDonald's Restaurant
Rochester, NY
08.2018 - 04.2024
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Senior Customer Service Supervisor
Verizon Wireless
Rochester , NY
08.2006 - 11.2017
- Handled escalated matters concerning difficult customers while maintaining a professional demeanor.
- Developed training materials for new hires related to customer service best practices.
- Performed troubleshooting of technical issues encountered by customers during their interactions with the company's website or mobile application.
- Reviewed the accuracy of information provided by agents during calls with customers.
- Responded promptly to emails from customers regarding their inquiries or concerns.
- Provided guidance and support to customer service representatives in resolving complex customer inquiries.
- Identified potential problems that could impact the delivery of services or products, and recommended solutions to management team members.
- Maintained an updated knowledge base of frequently asked questions used by the customer service team.
- Researched escalated customer complaints and worked with other departments to resolve issues quickly and efficiently.
- Analyzed customer trends to identify opportunities for improvement in products or services offered.
- Ensured compliance with applicable laws, regulations, industry standards, and organizational policies when handling customer inquiries.
- Conducted regular staff meetings to review performance goals and objectives.
- Monitored call center performance metrics to ensure quality standards were met.
- Trained new customer service representatives on company policies and procedures.
- Evaluated individual employee performance through one-on-one coaching sessions.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Delegated work to staff, setting priorities and goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Computed balances, totals or commissions to support accounting team.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
General Manager
McDonald's Restaurant
Geneseo, NY
11.1995 - 08.2006
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Oversaw product development initiatives from concept through completion stages.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Designed sales and service strategies to improve revenue and retention.
- Created schedules and monitored payroll to remain within budget.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Supervised employees through planning, assignments, and direction.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Formed and sustained strategic relationships with clients.
Education
Associate of Applied Science - Accounting And Business Management
Genesee Community College
Batavia, NY11-2007
Skills
- Office Administration
- Payroll Processing
- Human Resources Management
- Credit and collections
- Event Coordination
- Training and coaching
- Account Reconciliation
- Expense Reporting
- Scheduling and calendar management
- Budgeting and finance
- Employee Training
- Organizational Leadership
- Document Management
- Payroll and budgeting
- Relationship Building
References
References available upon request.
Timeline
Administrative Office Manager
Smith Boys
04.2021 - Current
Manager
McDonald's Restaurant
08.2018 - 04.2024
Senior Customer Service Supervisor
Verizon Wireless
08.2006 - 11.2017
General Manager
McDonald's Restaurant
11.1995 - 08.2006
Associate of Applied Science - Accounting And Business Management
Genesee Community College
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