Jacqueline Hall
Knoxville,TN
Summary
Dedicated Accounts Receivable Specialist with 3 years of experience in financial services and a recent role at University Physician Association. Proven track record in resolving outstanding accounts receivable balances, fostering relationships with third-party payers, and training new employees on processes and procedures. Eager to bring expertise in increasing collection rates and ensuring accurate financial reporting to a new challenge as an Accounts Receivable Specialist.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist
Premier Surgical Associates
2023.12 - Current
- Investigate and resolve denied claims by communicating with insurance payers and adjusting billing as necessary.
- Submit insurance claims electronically and manually, ensuring accuracy in coding and billing.
- Provide excellent support to patients and insurance representatives, answering queries related to billing and payments.
- Review outstanding patient accounts and follow up on unpaid claims.
Medical Accounts Receivable Specialist
University Physician Association
2021.04
- Streamlined accounts receivable process which improved cash flow and reduced account aging
- Cultivated relationships with insurance companies and third-party payers to guarantee prompt and accurate reimbursement for services
- Trained new employees on procedures, enhancing their ability to fulfill job responsibilities effectively.
Student Loan Customer Service
Edfinancial
2020.10 - 2021.03
- Acquired and applied comprehensive knowledge of student loan programs, policies, and procedures, facilitating efficient problem identification and escalation for resolution
- Delivered high-quality customer service, promptly and accurately addressing inquiries and concerns from student loan borrowers
- Assisted with the development and implementation of customer service training programs, significantly enhancing the overall customer experience.
Personal Loan Customer Service
Advance Financial
2017.05 - 2019.10
- Fostered and upheld robust customer relationships, leading to enhanced customer loyalty and satisfaction
- Guided customers through personal loan conditions, aiding in their selection of the most appropriate loan options
- Assessed customer's financial circumstances and advised suitable loan choices based on their capacity to repay and financial objectives, while strictly adhering to federal and state regulations.
Education
Diploma - Medical Office Information Technology
Tennessee College of Applied Technology
Knoxville, TN05.2021
Skills
- Customer Service
- Time Management
- Computer Skills
- Analytical Thinking
- Proficiency in Microsoft Office Suite
- Healthcare insurance
- Medical terminology
- ICD10/HCPCs knowledge
Timeline
Accounts Receivable Specialist
Premier Surgical Associates
2023.12 - Current
Medical Accounts Receivable Specialist
University Physician Association
2021.04
Student Loan Customer Service
Edfinancial
2020.10 - 2021.03
Personal Loan Customer Service
Advance Financial
2017.05 - 2019.10
Diploma - Medical Office Information Technology
Tennessee College of Applied Technology
Similar Profiles
Christopher GeBaideChristopher GeBaide
Registered Nurse at Premier Surgical CenterRegistered Nurse at Premier Surgical Center
Abigail Voss MejiaAbigail Voss Mejia
Accounts Receivable Coordinator at Premier Surgical CenterAccounts Receivable Coordinator at Premier Surgical Center
Rebecca SethRebecca Seth
Director of Ambulatory Surgery Center at Premier Surgical CenterDirector of Ambulatory Surgery Center at Premier Surgical Center