Jacqueline Hall
Knoxville,TN
Summary
Dedicated Accounts Receivable Specialist with 3 years of experience in financial services and a recent role at University Physician Association. Proven track record in resolving outstanding accounts receivable balances, fostering relationships with third-party payers, and training new employees on processes and procedures. Eager to bring expertise in increasing collection rates and ensuring accurate financial reporting to a new challenge as an Accounts Receivable Specialist.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist
Premier Surgical Associates
12.2023 - Current
- Investigate and resolve denied claims by communicating with insurance payers and adjusting billing as necessary.
- Submit insurance claims electronically and manually, ensuring accuracy in coding and billing.
- Provide excellent support to patients and insurance representatives, answering queries related to billing and payments.
- Review outstanding patient accounts and follow up on unpaid claims.
Medical Accounts Receivable Specialist
University Physician Association
04.2021
- Streamlined accounts receivable process which improved cash flow and reduced account aging
- Cultivated relationships with insurance companies and third-party payers to guarantee prompt and accurate reimbursement for services
- Trained new employees on procedures, enhancing their ability to fulfill job responsibilities effectively.
Student Loan Customer Service
Edfinancial
10.2020 - 03.2021
- Acquired and applied comprehensive knowledge of student loan programs, policies, and procedures, facilitating efficient problem identification and escalation for resolution
- Delivered high-quality customer service, promptly and accurately addressing inquiries and concerns from student loan borrowers
- Assisted with the development and implementation of customer service training programs, significantly enhancing the overall customer experience.
Personal Loan Customer Service
Advance Financial
05.2017 - 10.2019
- Fostered and upheld robust customer relationships, leading to enhanced customer loyalty and satisfaction
- Guided customers through personal loan conditions, aiding in their selection of the most appropriate loan options
- Assessed customer's financial circumstances and advised suitable loan choices based on their capacity to repay and financial objectives, while strictly adhering to federal and state regulations.
Education
Diploma - Medical Office Information Technology
Tennessee College of Applied Technology
Knoxville, TN05.2021
Skills
- Customer Service
- Time Management
- Computer Skills
- Analytical Thinking
- Proficiency in Microsoft Office Suite
- Healthcare insurance
- Medical terminology
- ICD10/HCPCs knowledge
Timeline
Accounts Receivable Specialist
Premier Surgical Associates
12.2023 - Current
Medical Accounts Receivable Specialist
University Physician Association
04.2021
Student Loan Customer Service
Edfinancial
10.2020 - 03.2021
Personal Loan Customer Service
Advance Financial
05.2017 - 10.2019
Diploma - Medical Office Information Technology
Tennessee College of Applied Technology
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