Jacqueline Harding
Chicago,IL
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at North Shore University Hospital. Adept in problem-solving and critical thinking, I excel in high-pressure environments, leveraging excellent communication and organizational skills to exceed performance targets.
Overview
12
12
years of professional experience
Work History
PSA
Endeavor Health
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Hospital Operator
North Shore University Hospital
02.2022 - 10.2023
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Received and processed both written and verbal instructions, prints and work orders.
- Supported management decision-making by compiling operational and production data into daily logs.
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Assisted nursing staff in contacting on-call physicians or specialists when necessary for urgent consultations.
DSP
Active Vision
08.2020 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
Direct Support Professional Caregiver
Active Vision
08.2020 - 03.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
Private Nanny
Private Family Client
09.2020 - 02.2021
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Caregiver
Lexington Square of Lombarb
12.2019 - 08.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Elderly Caregiver
Bright Star Home Health
07.2019 - 01.2020
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Receptionist
Glencrest Nursing & Rehabilitation Centre
06.2018 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Direct Support Professional Caregiver
Orchard Village
12.2017 - 01.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Private Nanny
Private Family Client
01.2016 - 01.2018
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
Call Center Agent
Land of Lincoln Health
07.2012 - 07.2016
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Lunchroom Supervisor
King Lab Magnet School
09.2014 - 05.2016
- Improved student lunchroom behavior by implementing clear rules and expectations.
- Assisted teachers during non-meal hours with classroom and student support needs.
- Ensured a clean and sanitary environment for students by performing regular cleaning tasks.
- Promoted a positive atmosphere among students during lunch periods through active engagement and interaction.
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
Timeline
PSA
Endeavor Health
10.2023 - Current
Hospital Operator
North Shore University Hospital
02.2022 - 10.2023
Private Nanny
Private Family Client
09.2020 - 02.2021
DSP
Active Vision
08.2020 - 03.2021
Direct Support Professional Caregiver
Active Vision
08.2020 - 03.2021
Caregiver
Lexington Square of Lombarb
12.2019 - 08.2020
Elderly Caregiver
Bright Star Home Health
07.2019 - 01.2020
Receptionist
Glencrest Nursing & Rehabilitation Centre
06.2018 - 01.2019
Direct Support Professional Caregiver
Orchard Village
12.2017 - 01.2019
Private Nanny
Private Family Client
01.2016 - 01.2018
Lunchroom Supervisor
King Lab Magnet School
09.2014 - 05.2016
Call Center Agent
Land of Lincoln Health
07.2012 - 07.2016