Jacqueline Hardy
West Memphis,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Postal Bypass Control Agent
Federal Express
Memphis, TN
01.2022 - Current
- Provided information through phone and email communication to offload personnel/managers, outbound personnel/managers, Hub control, and Postal personnel as needed.
- Performed administrative tasks such as data entry, filing paperwork and preparing reports.
- Utilized computer systems for tracking, information gathering and or troubleshooting.
- Dispatched employees as needed to collect inbound Postal Bypass containers from inbound flights, load teams.
- Accepted inbound containers with the proper scans to ensure all were accounted for and that the company would receive credit for the handling of said containers using Trams/Phasars.
Ramp Agent
Federal Express
Memphis, TN
03.2003 - 01.2022
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Operated a variety of motorized vehicles, such as tugs, belt loaders, and forklifts. Safely and efficiently around airport premises.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Prepared detailed reports summarizing activities performed during shift.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Ensured movement of employees based on the flow of freight to ensure containers were loaded with safety, density, and time parameters in mind for on-time departures.
Education
High School Diploma -
The Academies Of West Memphis Charter School
West Memphis, AR05-1986
Skills
- Use of Excel spread sheets daily
- Use of Tram/Gui daily
- Communicate information well with others
- Ability to learn new tasks
- Time management as it relates to reports
- Organizational skills
Timeline
Postal Bypass Control Agent
Federal Express
01.2022 - Current
Ramp Agent
Federal Express
03.2003 - 01.2022
High School Diploma -
The Academies Of West Memphis Charter School