Jacqueline Haro
Glendale,AZ
Summary
Knowledgeable hard working professional with a solid background in pathology lab operations. Experienced in specimen handling and laboratory procedures. Committed to continuous improvement and eager to leverage training in the laboratory setting.
Overview
4
4
years of professional experience
Work History
Anatomic Pathology Support Assistant
Honor Health Scottsdale Shea Medical Center
06.2024 - Current
- Improved laboratory safety with strict adherence to proper specimen handling procedures and protocols.
- Contributed to the timely delivery of patient results by promptly completing paperwork and entering data into the laboratory information system.
- Ensured seamless workflow within the laboratory, prioritizing tasks according to urgency and importance.
- Enhanced lab efficiency by organizing and maintaining all pathology specimens and records.
Customer Service Representative
Maximus Federal Services
06.2022 - 06.2024
- Answer inbound call providing frontline assistance with Health Insurance.
- Resolve service and billing issues
- Remain calm and professional in stressful circumstances and effectively diffuse the situations.
- Ask probing questions to determine what is needed and accurately handle the situation.
Caregiver
Synergy Homecare
09.2020 - 02.2022
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Educated families about available resources for services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Education
Bachelor of Science in Biology -
Grand Canyon University- Phoenix, Az
04-2022
Skills
- Teamwork and collaboration
- Time management
- Laboratory documentation
- Multitasking
- Reliability
- Good laboratory practices (GLP)
Timeline
Anatomic Pathology Support Assistant
Honor Health Scottsdale Shea Medical Center
06.2024 - Current
Customer Service Representative
Maximus Federal Services
06.2022 - 06.2024
Caregiver
Synergy Homecare
09.2020 - 02.2022
Bachelor of Science in Biology -
Grand Canyon University- Phoenix, Az
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