Jacqueline Harris
Health Administration Receptionist
New Haven,IN
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist
The Eye Center
Fort Wayne, IN
01.2022 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored office supplies by checking inventory and placing orders.
- Entered and updated sensitive customer information during check-ins and room changes.
- Kept accounts in balance and ran daily reports to verify totals.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Used internal software to process reservations, check-ins and check-outs.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed over 50 customer calls per day.
Housekeeping Attendant
Parkview Regional Medical Center
Fort Wayne, IN
12.2020 - 06.2021
- Cleaned and sanitized 20 to 30 rooms daily.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
Hotel Front Desk Receptionist
Holiday Inn Express Hotel
New Haven, IN
07.2020 - 10.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Designed employee work schedules to address complete operational needs.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Housekeeping Attendant
Wellstar Cobb Hospital
Marietta, GA
11.2017 - 10.2018
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Responded to requests from patrons for linens and toiletries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Cleaned and sanitized 20 to 30 rooms daily.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap
Education
Health Administration/Billing & Coding - Health Administration
Ross Medical Education Center
Fort Wayne, IN 06.2022 - 12.2022
High School Diploma -
Hillgrove High School
Powder Springs, GA 08.2004 - 05.2008
Skills
Office administration
Telephone etiquette
Departmental support
Administrative support
Problem-solving
Scheduling
Performance improvement
Office organization
Skilled in Nextech
Mail handling
Sensitive information handling
Cash Handling
Problem-solving skills
Verbal and written communication
Timeline
Health Administration/Billing & Coding - Health Administration
Ross Medical Education Center
06.2022 - 12.2022
Front Desk Receptionist
The Eye Center
01.2022 - Current
Housekeeping Attendant
Parkview Regional Medical Center
12.2020 - 06.2021
Hotel Front Desk Receptionist
Holiday Inn Express Hotel
07.2020 - 10.2020
Housekeeping Attendant
Wellstar Cobb Hospital
11.2017 - 10.2018
High School Diploma -
Hillgrove High School
08.2004 - 05.2008