Jacqueline Hartert
Deerfield
Summary
Dynamic bartender with a proven track record at Trolley Stop, excelling in customer service and responsible alcohol service. Recognized for enhancing customer satisfaction through strong multitasking and effective team collaboration. Skilled in payment processing and adept at handling difficult customers, ensuring a welcoming and efficient bar environment.
Friendly Bartender with exceptional personality and multi-tasking skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
2026
2026
years of professional experience
Work History
Bartender
342 Bar and Grill
2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Halftime Bar & Grill
2020 - 2022
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender/Waitstaff Manager
Rosevelt Lanes
2005 - 2010
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
Owner/Bartender Shift Manager
Trolley Stop
2005 - 2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Houghton Lake High
Houghton, MISkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Service-oriented mindset
Timeline
Bartender
342 Bar and Grill
2022 - Current
Bartender
Halftime Bar & Grill
2020 - 2022
Bartender/Waitstaff Manager
Rosevelt Lanes
2005 - 2010
Owner/Bartender Shift Manager
Trolley Stop
2005 - 2010
Houghton Lake High
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